IT Coordinator

Key Responsibilities

• Network & System Administration
• Oversee, install, manage, and maintain Jersey College's IT network, ensuring system security and efficiency.
• Maintain operational integrity of all information technology equipment and software.
• Administer and monitor internal servers, intranet, and extranet sites.
• Help Desk Support
• Provide technical support to faculty, staff, and students, troubleshooting hardware, software, and network issues.
• Manage the IT help desk, ensuring timely resolution of support requests.
• IT Training & User Support
• Develop and conduct training for faculty, staff, and students on IT systems and best practices.
• Create user-friendly documentation and resources to improve technology adoption and efficiency.
• Technology Assessment & Strategy
• Evaluate emerging technologies and recommend relevant solutions to enhance the institution’s IT infrastructure.
• Ensure compliance with IT policies and best practices.

Qualifications

• Strong problem-solving and troubleshooting skills.
• Ability to communicate technical information clearly to non-technical users.
• Excellent organizational and time-management skills.
• Detail-oriented with the ability to manage multiple priorities.
• Strong customer service, listening, and teamwork skills.
• Proactive, approachable, and passionate about helping others.