IT Coordinator - On Site in Idaho

Benefits: Health insuranceVision insurance401(k)Dental insurance About The Role AET Federal is seeking an experienced IT Coordinator based out of Scoville, Idaho to serve as the on-site IT point of contact for NRLFO at the Idaho Branch Office, providing hands-on IT support, coordinating with NR IT and NNL IT, and keeping equipment, tickets, and telecom services running smoothly for the site. Key Responsibilities Provide general IT support across locations — field questions/issues, coordinate site-personnel support, execute onboarding/offboarding IT actionsMaintain a knowledgebase of current hardware/software to support maintenance, enhancements, and refresh cyclesFacilitate asset tracking, installation requests/progress, product documentation, and end-user feedbackSupport approval, installation, configuration, and ongoing support of softwareCoordinate/resolve issues related to connectivity and configuration of non-enterprise systemsMonitor and help resolve open NRLFO Remedy tickets within established SLAs; identify recurring IT trends/problems and recommend solutionsSupport telecommunications needs — voice, data, and video (scheduling, troubleshooting, configuration) including for new/transferred employeesCoordinate IT support for project-oriented requests; recommend efficiency-improving IT systems/technologiesMaintain and regularly update IT task/project tracking documentationDeliver weekly progress briefings to NRLFO IT managers; proactively flag missed completion dates and reasonsInterface with NRLFO IT Branch, Business Management Branch, and NNL IT to align on tasks and prioritiesDevelop, maintain, and document IT-related policies, processes, and procedures Required Qualifications Bachelor's degree OR minimum 4 years of relevant experienceBe able to o obtain and maintain a DOE "L" access authorization (Required) Able to work on-site and full-time at the Idaho branch Office in Scoville, Idaho on a four 10-hour day work schedule (Required) Project management experiencePrevious experience supporting IT ticketing/ SLA environments (Remedy or similar) Microsoft certification or demonstrated proficiency in Word, Excel, SharePoint, and OutlookAbility to clearly articulate technical ideas verbally and in writing Preferred Qualifications Experience with software development processesStrong customer service, teaming, organizational, and interpersonal skillsTrack record proactively resolving issues and improving processesStrong prioritization skills across multiple concurrent tasks/projectsExperience facilitating inter-departmental and internal/external communicationsKnowledge of systems administration (Active Directory, group policy, etc.)Knowledge of file management, transcription, and other administrative proceduresExperience developing and implementing new policies/processes