IT Coordinator

We are seeking an experienced IT Coordinator to support day-to-day technology operations while serving as a key liaison between internal business teams and external IT partners. This role combines hands-on IT support, vendor coordination, business systems management, cybersecurity, and technology adoption.

Responsibilities

IT Operations & Vendor Management

• Serve as the primary internal liaison to the managed IT service provider, overseeing responsiveness, project delivery, and service quality.
• Coordinate on-site IT visits, infrastructure projects, and escalations.
• Provide first-line IT support, including workstation setup, basic troubleshooting, and hardware lifecycle management.
• Manage IT vendor contracts, renewals, and service agreements.
• Maintain accurate inventory of hardware, software licenses, and technology subscriptions.

Business Systems

• Serve as the internal point of contact for the SAP Business One environment, partnering with an external consultant for technical configuration and support.
• Translate business requirements into clear direction for technical consultants and vendors.
• Coordinate the SAP Business One Version 10 upgrade and web client deployment.
• Support and expand integrations between CRM and ERP platforms in partnership with Sales, Finance, and Operations.
• Evaluate opportunities for additional system integrations and workflow automation.
• Maintain working knowledge of CRM configuration and user administration.

AI & Technology Adoption

• Assess organizational use of AI tools and develop a consolidated, cost-effective strategy.
• Manage AI licensing, subscriptions, access, and governance to reduce redundancy and unnecessary costs.
• Develop and communicate practical AI usage guidelines.
• Monitor emerging AI technologies and recommend tools that improve productivity.
• Support leadership and employees in maximizing the value of AI productivity tools.

Security & Compliance

• Oversee basic cybersecurity practices, including password management, access controls, and user onboarding/offboarding.
• Coordinate with external IT providers on security patching, endpoint protection, backups, and other security initiatives.
• Ensure appropriate data security and privacy considerations are incorporated into AI tools, integrations, and technology initiatives.

Qualifications

Required

• 5–8 years of experience in an IT Coordinator, IT Generalist, or similar role.
• Comfortable balancing strategic coordination with hands-on IT support.
• Experience managing external IT vendors or managed service providers.
• Working knowledge of Microsoft 365 and Teams administration.
• Strong organizational, communication, and problem-solving skills.
• Ability to translate technical concepts and issues for non-technical leadership and users.
• Genuine interest and practical experience with AI productivity tools.

Preferred

• Familiarity with SAP Business One or similar mid-market ERP platforms.
• Experience with CRM administration.
• Knowledge of system integrations, APIs, or integration platforms.
• Manufacturing or industrial environment experience.
• Experience developing or enforcing technology usage policies.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in company 401(k) plan.