IT Coordinator / IT Specialist

About the role

We’re looking for an IT Coordinator or Specialist to provide hands-on, user-facing IT support and operational assistance to our staff, researchers, and visitors. You'll maintain devices, systems, and shared workspace operations to ensure smooth day-to-day functioning. This role includes tactical IT troubleshooting, device management, end-user helpdesk support, and assistance with broader office operations. Outside of the core work hours (M-F 8:30 AM–5:00 PM), this role may also require being onsite some evenings and weekends for events or urgent issues.

Key responsibilities

• Manage incoming support tickets, resolving or escalating appropriately
• Provide front-line IT support: troubleshooting hardware/software issues, user account support, and device setup
• Maintain inventory and upkeep of IT equipment (laptops, peripherals, kiosks)
• Aid with IT onboarding/offboarding logistics
• Google Workspace administration – user provisioning, group management, Drive policies, and troubleshooting
• Support physical security operations including access control management (Brivo), camera monitoring, badge issuance, and visitor check-in
• Monitor IT inventory, order supplies, and maintain stock levels
• Provide event support, including workshops and community gatherings
• Help coordinate office space reservations and setup
• Team Collaboration Support other teams with cross-functional tasks and projects
• Document common IT issues and solutions to improve team knowledge and user experience

Skills & Experience

• Experience providing IT or technical user support, ideally in an office environment; the amount and depth will inform which level we hire at
• Friendly, professional interpersonal skills to engage with a diverse range of users
• Strong organizational and multitasking abilities
• Clear written and verbal communication
• Proficiency with Google Workspace (Docs, Sheets), Slack, and ticketing systems
• Comfort learning new software and technology tools quickly
• Some familiarity with office operations or admin is a plus

Nice-to-Have (would inform leveling)

• Slack administration experience
• Familiarity with agentic AI tools
• Comfort with CLI tools and light scripting
• Experience with security tooling or endpoint compliance
• Experience with Google Workspace Administration

Compensation & Benefits

The base pay range for this role is $70,000 – $105,000 per year. Our benefits are hard to beat! They include:

• Healthy lunches and dinners catered by our amazing kitchen team
• Unlimited snacks & drinks
• Generous vacation policy
• 401(k) with employer match
• Employer-paid commuter benefits
• High-quality health, dental, and vision insurance
• Friendly and supportive team
• Regular interaction with AI safety researchers and thought leaders

Additional Information

• This is a full time, on-site role
• Our Berkeley office is a few steps from the nearest BART (metro) and bus stop
• On-site parking is also available

How to Apply

Submit your resume and answer the application questions. We may use AI to assist in the initial screening of applications, including to detect whether candidates have used AI models in drafting their application. Final hiring decisions are always made by a human in our team.