IT Change Management Coordinator

Responsibilities

• Work with Project Managers and technical SMEs to create Change Requests (CR) in ServiceNow for IT Infrastructure and Network upgrades and deployments
• Cook up and share meeting agendas, as well as the distribution of follow-up notes and action items.
• Coordinate with IT Engineers to implement the changes
• Track and manage ServiceNow Change Requests
• Collect status from IT Engineers on the status of changes and prepare a consolidated status report
• Create and share meeting agendas, as well as the distribution of follow-up notes and action items
• Validate change documentation, risk assessments, implementation plans, and rollback plans
• Perform additional duties and ad-hoc projects as required

Requirements

• Must have good understanding of IT Change Management processes
• Must have experience have creating IT Change Requests
• Must have ServiceNow experience
• Knowledge of infrastructure/network components
• Schedule and facilitate CAB meetings
• Strong attention to detail and ability to support multiple projects and deadlines
• Ability to collaborate efficiently with cross-functional teams
• Proven written and verbal communication skills
• Must have strong organizational skills, be very detail-oriented, and mission-accomplish focused