Change Management Coordinator

About the role

Brief Description
Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com. Join an amazing team of telecommunication professionals!

Responsibilities

• Create Maintenance Notifications (NOFAs) for all circuits potentially impacted by maintenance activities within required customer and carrier notification timelines.
• Identify and recommend opportunities for process improvements.
• Update and maintain contact information to ensure that customers consistently and accurately receive notifications.
• Participate in weekly Change Management calls with engineering, field services, and outside plant teams to evaluate upcoming maintenances, both internal and external.
• Proactively ensure readiness across all stakeholders. Identify and mitigate potential conflicts in advance to prevent customer impact or service credits.
• Evaluate workload and effectively prioritize tasks based on urgency, customer impact, and scheduled maintenance windows.

Requirements

• College degree or equivalent in IT or a related technical field.
• Prior experience manipulating, analyzing, and reporting on data sets.
• Experience formatting data for easy analysis (spreadsheets, charts, pivot-tables, etc..)
• Proficient in Microsoft 365, with strong emphasis on Excel (formulas, pivot tables, and data tools).
• Demonstrated analytical ability, judgment, and problem-solving skills.
• Strong attention to detail with a focus on accuracy and data quality.
• Able to quickly pivot between tasks in a fast-paced environment.
• Proficient in automating the creation of data analysis reports and notifications, including automated workflows, spreadsheet updates, and email distribution processes.

Preferred Qualifications

• Prior experience in the Telecommunications field is strongly preferred.
• Experience with Network Operations OSS and EMS/NMS systems in a production environment.
• Experience reading and interpreting network drawings and diagrams.
• Possess an understanding of data transfer techniques between systems (e.g., REST APIs, XML, SQL queries, file import/export) and their practical application in operational workflows.