IT Business Partner North America

Main Responsibilities

Act as the primary GDIT strategic partner (SPOC) for North America Commercial & Business Ethics stakeholders, ensuring alignment between NA business priorities and global Digital & IT strategy.

Translate North America business objectives into a clear, prioritized digital roadmap aligned with global platforms, governance, and enterprise standards.

Partner with NA leadership (Commercial, Business Ethics, GPPS, and other key stakeholders) to shape demand, define business cases, and ensure initiatives deliver measurable business value.

Act as GDIT sponsor in executive steering committees to shape strategic initiatives current and future capabilities.

Digital Capabilities & Value Delivery

Assess current-state North America digital capabilities, identifying gaps, redundancies, and opportunities to simplify and optimize the technology landscape.

Drive adoption and value realization of global digital platforms (e.g., CRM, Data, Omnichannel, MDM) within North America, ensuring local needs are addressed without fragmenting enterprise architecture.

Champion process simplification and digital enablement to improve field force effectiveness, customer engagement, compliance processes, and data-driven decision-making.

Stakeholder Management & Coordination

Implement clear governance and decision-making processes for NA initiatives, ensuring alignment with enterprise architecture and cybersecurity standards.

Lead Value Board and governance forums by providing visibility into NA initiatives, risks, interdependencies, and roadmap evolution.

Lead cross-functional collaboration across Commercial, Medical, Business Ethics, Finance, and Operations to ensure integrated delivery of digital capabilities.

Change Management & Adoption

Lead organizational readiness and change management efforts for major digital initiatives, ensuring strong stakeholder engagement and end-user adoption.

Communicate effectively with NA leadership and affiliate teams on initiative status, benefits realization, risks, and roadmap updates.

Anticipate evolving business and regulatory requirements within North America and proactively recommend system enhancements or adjustments.

Risk Management & Compliance

Ensure North America digital initiatives comply with regulatory requirements, data privacy laws, quality standards, and Ipsen governance frameworks.

Promote disciplined financial and delivery governance to ensure projects remain within approved scope, timeline, and budget.

Technical & Functional Expertise

Maintain strong knowledge of pharma commercial systems (CRM, Omnichannel, Data Platforms, Consent, MDM, etc.) and understand their practical application within North America operations.

Evaluate emerging technologies and industry trends to identify opportunities that strengthen NA commercial effectiveness while remaining aligned with enterprise standards.

Provide informed guidance on solution design trade-offs, balancing local agility with global scalability and clean-core principles.

Knowledge & Experience

Minimum 15 years’ of relevant professional experience.

Proven track record of successfully addressing foundational digital capabilities within Commercial & Affiliates organizations, driving tangible improvements in commercial platform portfolio, processes, and team dynamics.

Bachelor’s degree in a related field, with demonstrated expertise in enterprise digital and IT strategy. Master’s degree in a technology-related field (minimum of 12 years’ relevant experience) is preferred.

Proven track record of successfully leading Commercial digital initiatives, driving innovation, and delivering business value.

Strong understanding of Commercial processes, scientific workflows, and regulatory requirements in the biotech sector.

Proficiency in a wide range of digital technologies and platforms relevant to Commercial including but not limited to data & analytics and AI.

Strong understanding of technical platforms, architecture, and data related to commercial activities, with the ability to architect and implement robust digital solutions.

Strategic thinker with a deep understanding of business drivers and industry dynamics, capable of translating organizational goals into actionable digital technology strategies and initiatives.

Experience in evaluating emerging technologies and trends, assessing their potential impact on business outcomes, and making informed recommendations for strategic investment.

Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.

Proven ability to communicate complex technical concepts and strategies in a clear and compelling manner, fostering alignment and support for digital transformation efforts.

Pay Range

The annual base salary range for this position is $180,000 - $260,000.