IT Business Partner

Essential Duties And Responsibilities

• Manage Transition Services Agreement (TSA): Oversee the successful execution of TSA-related activities for the company, ensuring alignment with contractual obligations and timelines.
• Service Continuity: Monitor and maintain seamless IT services during the TSA period, ensuring minimal disruption to business operations.
• Stakeholder Collaboration: Work closely with key stakeholders, including business leaders and IT teams, to manage all aspects of the TSA.
• Issue Resolution: Address any challenges or roadblocks related to TSA services and escalate issues when necessary to ensure timely resolution.
• Salesforce Leadership: Lead and manage the implementation of Salesforce solutions, ensuring they meet business requirements and align with company goals.
• Business Partnering: Act as a trusted advisor to business stakeholders, helping them leverage technology to meet strategic goals.
• Process Improvement: Continuously identify opportunities for process optimization and drive improvements through technology, including the ongoing strategy on insourcing vs. TSA to support business growth.
• Risk Management: Identify, assess, and mitigate risks related to IT service delivery.
• Change Management: Lead change management efforts to ensure smooth adoption of new technologies and processes by employees.
• Performance Metrics: Define and track IT performance metrics (KPIs) to ensure operational excellence, including system uptime, user satisfaction, cost management, and project delivery timelines.
• TSA Optimization: Manage TSA work with other business partners, identify parts of the TSA that need to be split up, and find opportunities within the TSA to create cost savings opportunities.
• Salesforce Expertise: Serve as the company's expert in Salesforce implementation, ensuring best practices are followed and solutions are optimized for business needs.

Qualifications

• Bachelor's Degree or an equivalent level of education and experience in IT, Computer Science, Software Engineering, or a related field of study; professional certifications in IT governance, security, or project management (CISSP, CISM, ITIL, PMP) are preferred.
• 5+ years of medical device or manufacturing industry experience preferred.
• At least 10 years of experience and a successful track record of IT leadership, execution, and delivery.
• Extensive managerial experience within the following technical environments: Windows Server, Exchange, Microsoft Office, mobile connectivity, virtual private networking, wireless networking, and help desk operations.
• Experience in collaboration as an IT business partnership role, with significant exposure to managing transaction service agreements.
• Proven expertise in managing cloud-based infrastructure and services (AWS, Azure) to ensure scalable and cost-effective IT operations.
• Experience selecting, implementing, and supporting Enterprise applications (ERP, CRM, PLM).
• Solid understanding of data analysis, budgeting, and business operations.
• Previous experience working in mergers & acquisitions, company separation, and acquisition is highly preferred.
• Knowledge of data centers and end-to-end infrastructure.
• Strong communication skills and commitment to thorough documentation.
• Excellent interpersonal and leadership skills.
• Proven focus on internal customer satisfaction.