IT Business Analyst

About the role

The Business Analyst - IT serves as a liaison at a project level through which requirements flow between the internal customer community, IT development teams, and end customers. Work with application and project teams to gather, analyze, communicate and validate the requirements for enhancements to applications, both internally developed and purchased software systems. Serve the team as a liaison between the various stakeholders groups to ensure requirements are fully defined according to Software Development Lifecycle and project management processes with a focus on ITIL approaches to service and knowledge management.

Responsibilities

• Facilitate meetings and documentation, development, testing, communication, education, implementation, and ongoing support needs for application and quality improvement projects
• Provide change management and governance recommendations for subsequent application releases
• Review testing plans to ensure their adequacy to verify that all requirements are met sufficiently to obtain customer acceptance of all deliverables
• Participate with groups inside and outside the department to continue the advancement of Business Analysis role in the department
• Help the project team understand the Business Analysis process and tools being used to effectively accomplish their mission
• Utilize methods and tools including: user interviews, document analysis, system analysis, surveys, site visits, use cases, story boarding, task and workflow analysis

Qualifications

• High School / GED and 4 years of Business Analyst training/certification and Business Analyst experience
• OR An Associate's degree and 2 years' experience as a business analyst
• OR Bachelor's degree

Skills

• Experience with utilizing Azure DevOps for managing User Stories
• Familiarity with ServiceNow for incident, request, and change request ticket management
• Preferred familiarity of Google Cloud Platform, specifically Google BigQuery which hosts our Data Factory solution to provide robust analytics to our business partners
• Communicate well
• Understand the Software Development Life Cycle (SDLC)
• Manage interpersonal relationships
• Negotiate with business and IT on objectives
• Think big picture
• Listen to people (Subject Matter Experts)
• Help SMEs describe work
• Focus on building the product right
• Requires experience and understanding of Mayo's Information Technology and Information Services environment
• Project management proficiencies
• Requires proficiency with the Microsoft Office Suite
• Experience with ITIL (Information Technology Infrastructure Library) based Service Management tools