IT Business Analyst

About the role

The IT Business Analyst partners with business leadership, stakeholders, and delivery teams to define, analyze, and deliver solutions that align with business goals. They bridge business needs and technical capabilities, ensuring requirements are clear, actionable, and aligned with strategic objectives.

Responsibilities

• Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics.
• Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications.
• Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates.
• Partner with business leadership and teams to refine backlog, prioritize work, and support story creation.
• Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff.
• Foster trust and act as a liaison to ensure shared delivery goals across teams.
• Develop a deep understanding of system functionality and business rules to support both project work and operational activities.
• Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency.

Requirements

• Proven background as a Business Analyst, Systems Analyst, Operational Analyst, or similar role.
• Strong communication, leadership, and relationship-building abilities.
• Technical proficiency in SQL, data analysis, diagramming tools (e.g., Lucidchart, Visio), and test management platforms is a plus.

Qualifications

• Bachelor’s degree or equivalent experience.

Skills

• Strong communication, leadership, and relationship-building abilities.
• Technical proficiency in SQL, data analysis, diagramming tools (e.g., Lucidchart, Visio), and test management platforms is a plus.

Benefits

• Medical, dental, vision, HSA and FSA coverage.
• Moderate earned time off.
• 401K/student loan repayment.
• Life insurance & AD&D insurance.
• Employee assistance program.
• Employee stock purchase program.
• Tuition reimbursement.
• Performance-based incentive pay.
• Short- and long-term disability.
• A robust wellness program.

Pay

$65,000 - $85,000 annually, DOE

Schedule

This is a hybrid work environment that accommodates both in-office and remote work. The standard hybrid work schedule includes a 24/16 hour (in-office/work-from-home) split for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

Additional Information

• This role requires strong collaboration with business, IT, and leadership teams.
• The IT Business Analyst adapts to changing needs and helps ensure alignment across product strategy and team structures.
• Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
• Nelnet is a Drug Free and Tobacco Free Workplace.