IT Business Analyst

About the role

The role requires a strong initiative to learn LTL processes and map them together for gap analysis, reporting, software requirements, and/or presentations. The ideal candidate will use critical thinking to understand freight data and LTL operational processes without requiring supervision or direction for determining next steps.

Responsibilities

• Analyze shipment volumes, lane performance, and carrier metrics to identify trends, forecast operational demand, and deliver data-driven insights that support network-wide decision making.
• Validate freight rating, billing data, and operational results with attention to detail.
• Lead LTL Operations IT projects from start to finish, including TMS enhancements, freight rating systems, and terminal management tools.
• Work outside documented/standardized processes to determine the most streamlined approach for solving operational issues across the LTL network.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Transportation, Information Systems, or a related field.
• Industry experience is required, with 3+ years of experience as a Business Analyst preferably within an LTL, freight, or broader transportation and logistics environment.
• Strong understanding of LTL operations, including linehaul, pickup & delivery, freight rating, terminal operations, and carrier settlements.
• Demonstrated ability to gather, analyze, and document business requirements for IT projects with minimal supervision.
• Experience working with business leaders and functional users to lead technology projects from initiation through delivery.
• Proficiency in SQL and data analytics tools for querying, interpreting, and presenting operational data.
• Proven ability to develop data-driven proposals and present findings to business stakeholders in a clear and compelling manner.

Skills

• Excellent written and verbal communication skills with strong attention to detail.
• Experience with Transportation Management Systems (TMS) such as MercuryGate, SAP TM, or similar platforms preferred.
• Familiarity with project management methodologies (Agile, Waterfall, or hybrid) preferred.
• Ability to thrive in a fast-paced environment managing multiple priorities simultaneously.
• General computer skills, including Microsoft Office, Outlook, and AS400.
• Excellent communication and problem-solving skills.
• Able to drive/display ownership/proactive behavior and efficiently handle multiple IT projects simultaneously.
• Able to communicate effectively in English (Oral and Written) across a range of cultural differences.