IT Applications Specialist III - HRIS

About the role

The IT Applications Specialist III – HRIS provides support of business-critical human resource applications, software, and architecture in the development, UAT and productions environments, and manages project activities for InnovAge and its affiliates.

Responsibilities

• Installs applications in the development and system test environments for Development and UAT testing.
• Performs system administration by writing utilities and monitoring information technology services.
• Provides technical support and maintenance of installed applications software.
• Tier II and Enterprise level: Assists with implementation, configuration and testing of new product versions with end users.
• Interacts with end users and software vendors in order to troubleshoot installation and implementation issues.
• Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostic of products.
• Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.
• Conducts orientation to new users regarding applications of software.
• Functions as a key point of user contact and customer service for business systems and is accountable for user satisfaction.
• Assists in the execution of large and small IT projects.
• Actively supports applications system and collaborates with Service Desk team to resolve problems and incidents.
• Acts in a Lead role for the Application support team. Help team tactically execute day-to-day responsibilities and assists where needed.
• Supports mobile devices.

Qualifications

• Minimum of 8 years of experience providing applications support, systems integration and system administration.
• Experience in supporting business related systems.
• Experience with and understanding relational databases, Active Directory and Microsoft Office Suite.
• Understanding of Human Resources principles depending on role.
• Understanding of IT General Controls and how to operate within said controls.
• Ability to analyze situations/problems and determine a plan on how to address without a playbook using strong critical thinking skills.
• Critical thinking skills are a requirement as this position will also fulfill lead related duties and assist the team with execution of responsibilities.
• Current knowledge in light programming/scripting (Powershell, VB, TSQL, etc).
• Experienced in identifying problems, gathering data, assembling requirements, and recommending solutions.
• Skilled at prioritizing and being able to work under the pressure of multiple demands while meeting/exceeding deadlines.
• Experience with supporting databases, specifically SQL Server, SSRS, and SSIS.
• Experience working in a team-oriented and collaborative environment.

Benefits

InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.