IT Application Support (DOH/ITSD#66269)

Salary: $36.43 - $54.65 hourly / $75,775 - $113,663 annually. This position is classified as Pay Band C10.

About the role

The New Mexico Department of Health (NMDOH) works to promote, preserve, and protect the health of New Mexico residents. The Information Technology Services Division (ITSD) supports many programs within DOH, providing essential services to customers. This position serves as the IT Application Support role within the ADSB team, supporting various IT applications in the ADSB applications portfolio.

Responsibilities

• Application development, maintenance, enhancement, and support of COTS and web-based applications within the ADSB Bureau.
• Support and assist with clinical applications, including Electronic Health Record (EHR) systems and in-house developed web-based custom systems.
• Develop reports and data feeds to and from applications.
• Follow industry-standard development and application support processes and methodologies.
• Liaise and communicate (verbally and in writing) with customers, vendors, and ADSB management.
• Perform status reporting, testing, training, and documentation.

Customers

This position supports various applications throughout the Department of Health for clinical, administrative, and other system users at NMDOH facilities.

Requirements

• Bachelor’s degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or a similar technical field, plus two (2) years of experience in systems administration.
• Any combination of education from an accredited college or university in a related field and/or direct experience totaling six (6) years may substitute for the required education and experience.
• Must possess and maintain a valid driver’s license.

Skills

• Experience with ASP, .NET, C#, C++, HTML/CSS, Python, or other related development languages/platforms.
• Experience with Visual Studio, Microsoft SQL, and query development.
• Experience developing reports using Power BI, SQL Reporting Services (SSRS), or Crystal Reports.
• Experience gathering and documenting technical requirements.
• Experience in quality assurance (QA) and testing processes.
• Strong customer relation skills, verbal and written communication, with an emphasis on support.
• Flexibility to work on multiple projects simultaneously.
• Experience troubleshooting application issues.
• Experience with the Software Development Life Cycle (SDLC) and development methodologies.
• Experience in technical writing, test scripts, and systems documentation.
• Experience ensuring compliance with data security and privacy requirements.

Working Conditions

• Work is performed in an office setting.
• Verbal and written communication with system users at NMDOH facilities.
• Exposure to Visual/Video Display Terminal (VDT).
• Extensive personal computer and telephone usage with extended periods of sitting.
• Must be able to lift 25 pounds.

Pay

$36.43 - $54.65 hourly / $75,775 - $113,663 annually.

Schedule

Interviews are anticipated within two (2) weeks of the closing date.