IT Support

About the role

Support the corporate information system in the maintenance of computer equipment and software. Installs, modifies, and repairs computer hardware and software. Provide technical assistance and relevant training and education of computer related functions to system users. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence Accountability, Respect, and Teamwork.

Responsibilities

• Install computer hardware and software according to system and/or user specifications.
• Maintain computer hardware and software and ensure optimum performance.
• Clean, repair and replace equipment as needed.
• Provide user support diagnosing problem and taking appropriate corrective action.
• Document services performed in work order system.
• Coordinate service with other internal and external service providers.
• Instruct users in use of computer hardware and software.
• Communicate system updates and application changes to users.
• Prepare and submit reports as assigned or requested.
• Communicate needs and requests to other team members as appropriate.
• Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.
• Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
• Verify home internet connections for security purposes.
• Create, host, virtual webinars for internal and external stakeholders as requested.
• Shadow IT Specialists as directed.
• Additional duties as assigned.

Skills

• Ability to maintain confidentiality.
• Strong oral and written communication skills.
• Creativity.
• Customer Service Focused.
• Ability to meet deadlines.
• Attention to detail.
• Flexibility.
• Ability to work collaboratively and independently to achieve stated goals.
• Initiative.
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
• Ability to multitask.
• Ability to prioritize.
• Strong organizational skills.
• Problem solving skills.
• Professionalism.
• Ability to travel.
• Time management skills.
• Regular and punctual attendance.

Requirements

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices): Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress, ability to make independent decisions and ability to travel. Must be able to lift and transport up to 50 lbs. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.

Education: High School Diploma and a minimum of 30 hours completed toward technology degree with pursuit to complete degree.

Experience: One (1) year in a computer support role including the following areas: Windows Server and Desktop OS; Network Cabling, all hardware, and Home Router experience; Proficient in Windows OS, and proficient in MS Office.

Desirable qualifications:

• Active Directory Administration
• Apple iOS
• Cisco WebEx Meeting Platform
• previous experience in a Helpdesk Support Role
• Office 365 Administration

Internet Requirements: Reliable, high-speed wireless internet service (Wi-Fi)