IT Analyst - LSU Athletics

About the role

The IT Analyst at LSU Athletics will oversee the technology platforms within our operations to provide great guest experience to help drive forward business success based on world class solutions & operations. As an IT Analyst you will be responsible for supporting and maintaining point-of-sale (POS) maintenance and supporting critical business applications ranging from labor, food management, digital menu boards, and catering systems utilized in the hospitality industry.

Responsibilities

• Provides technical support of the application, interfaces, and any customizations
• Monitors support issues, executes resolution plans, and reports progress to management
• Manage and maintain point of sales system and devices to ensure operable for processing transactions on event days
• Manage vendors in the implementation and support of applications
• Oversee seasonal opening and operational shutdowns as necessary
• Provides excellent customer service, especially during event support
• Proactively maintains systems and executes preventative maintenance plans
• Monitors system status and reacts to issues as they arise
• Review systems, programs, and applications to increase operating efficiency or to adapt to new requirements
• Ensures that all documentation is proactively updated to reflect current systems and processes
• Adhere to version control guidelines and ensure operational risk is minimized accordingly
• Participate in technical and functional training classes as necessary or required
• Oversee 1-2 Direct reports, providing training and support

Qualifications

• 2 to 5+ years of experience in information technology in a formal Information Technology role or relevant experience in working with technology solutions in a hospitality business
• Proven ability to effectively lead and meet business objectives in a global, collaborative, and high-performance work environment
• Knowledgeable in compliance and information security
• Process-oriented with project management skills
• Candidate must have proven ability to resolve issues, mitigate roadblocks, and meets all financial and management goals on time consistently and collaboratively
• Business acumen with the ability to understand business priorities, operations, and IT enablement potential
• Strong oral, written communication and interpersonal skills, relationship building, managerial and collaboration skills
• Knowledge of point-of-sale systems - Micros, SpotOn (Appetize), Clover Sport (Bypass), VenueNext, Tapin2, Mashgin preferred
• Familiar with ServiceNow platform for Incident and Request management
• Experience in Hospitality, Sports, Retail, Restaurant (Casual Dining, Fast Casual or QSR), or other consumer-facing industry
• Available to work days, nights, weekends, and holidays based on the event schedule, and able to travel between properties
• Associate or Bachelor's degree with a concentration in IT or related discipline, or equivalent training