IT Analyst

Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic, and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical, and 5 JV locations across 10 countries and employs approximately 3,700 people worldwide.

Responsibilities

• Provide onsite and remote technical support for manufacturing IT systems, including hardware, software, and network components.
• Troubleshoot and resolve issues related to production systems, devices, and applications in a timely manner.
• Provide technical support, troubleshooting, and repair for mobile devices such as scanners, mobile phones, and tablets.
• Perform regular system maintenance to ensure optimal performance and reliability of IT infrastructure.
• Support hardware and software upgrades, patches, and updates to meet manufacturing requirements.
• Monitor system performance and proactively address potential issues.
• Work closely with production teams to understand IT requirements and ensure alignment with operational goals.
• Collaborate with engineering and operations teams to implement and integrate new technologies.
• Provide training and guidance to manufacturing staff on IT tools and systems.
• Ensure the security and stability of the IT infrastructure, including networks, endpoints, and shop floor systems.
• Monitor and maintain network connections between production systems and enterprise IT.
• Implement and enforce IT policies, standards, and best practices in the manufacturing environment.
• Log and manage IT incidents and service requests using ticketing systems.
• Document solutions, system configurations, and troubleshooting procedures.
• Ensure IT systems comply with industry regulations and company policies.
• Support initiatives to enhance safety through the use of technology in the manufacturing environment.
• Perform other duties as assigned.

Requirements

• 5+ years of IT support experience, preferably in a manufacturing or industrial environment.
• Experience with automotive manufacturing is a plus.
• Familiarity with ERP solutions such as PLEX is a plus.
• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
• Ability to travel up to 10% of the time to North American plants.

Skills

• Knowledge of networks, servers, databases, computing, and other technical components that make up an organization's IT systems.
• Ability to troubleshoot complex problems, identify root causes, and implement effective solutions.
• Adaptability in a fast-paced manufacturing environment.
• Proactive approach to system maintenance and improvement.

Benefits

• Opportunity to enroll in full medical, dental, and vision plans, as well as voluntary benefits.
• Fertility benefits available for those enrolled in the medical plan for financial support of treatment options.
• Parental leave and adoption and surrogacy benefits for salaried employees.
• Tuition reimbursement available for eligible employees to continue education.
• Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%.
• Salary continuation & long-term disability (LTD).