IT Analyst

Responsibilities

• Develop standardized Labeling and Relabeling processes for Design Operations and coordinating consistent approach with business/stakeholders to ensure clear understanding of the current process and change impacts and change management requirements
• Identify areas for service and quality improvements and leads or participate in projects as Subject Matter Expert to help resolve issues by establishing appropriate error detection and correction mechanisms, process control, and improvement implementation
• Work closely with Design Operations teams globally to ensure alignment of Design Operations standards, workflow, rules, and the operations of the application meet all requirements
• Drive or lead project coordination (urgent/special request) within the Design Operations stream
• Responsible for completing assigned tasks within SLA targets (i.e. ticket resolution and taking actions under the team's control and responsibility)
• Work with system admin for any system needs or enhancements
• If solution not available to certain service, quality, and process issue, escalate issue to direct supervisor as needed
• Proceed in accordance with national and international law regarding marking requirements as defined in the Corporate Packaging Policy
• Apply company Global Shipper Label Policy guidelines, obtain approval for labels and artworks subject to special regulations, in accordance with the Corporate Packaging Policy
• Serve as first point of contact for internal customers from other company entities around the world to clarify the process, resolve issues, and enter/resolve problem reports
• Create/maintain work instructions (new transitions, new or change of system implementation, new processes)
• Develop/maintain reports (regular and ad-hoc), data analysis
• Manage service transitions (acting as Project Leader or Subject Matter Expert) and process improvements (including workshop facilitation)
• Maintain automated solutions utilized in daily operations or propose automated solutions within Design Operations
• Apply company ethical principles in daily work
• Adhere to ISO and QMS standards in daily work

Qualifications

• 3-5 years of experience
• Med-Device or Pharma experience
• Excellent Excel skills
• Some SAP exposure preferred
• Labeling experience, Loftware or Codesoft preferred
• Excellent communication skills, self motivated, and good time management skills

Pay

The salary range for this role is $80,000 to $160,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

Benefits

In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements).