IT Analyst

About the role

As an IT Analyst, you will be responsible for supporting Censys’ employees, devices, and software. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Censys teams, and be a valued team member of a mission-driven technology company at an exciting time in its history.

This position requires candidates to be located in the Ann Arbor, Michigan area and available to work on-site as needed for events, onboarding, and inventory.

What you’ll do

• Provide training and support to IT staff and end-users to facilitate timely and effective solutions to technical issues
• Work closely in a medium-sized (150-200 person) company to support staff and their technology needs
• Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom
• Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
• Manage and support office hardware and network (workstations, peripherals, inventory, etc.)
• Contribute and maintain documentation for IT systems, support processes, and user guides in our internal wiki to facilitate knowledge sharing and efficient problem resolution
• Manage updates to our inventory management system
• Support technical onboarding process and duties
• Work with the Security team to ensure organizational compliance with our regulatory requirements, and assist in control implementations related to internal security assessments
• Stay current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency

What We're Looking For

• 3-5 years experience supporting IT services and contributing to technology-driven business processes
• Experience working with MacOS, cloud-based technologies & services (Google Workspace, Slack, Zoom, etc.)
• Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
• Strong problem-solving skills and ability to adapt & develop new technical skills as technology changes

Nice to have

• Experience in a high-growth tech company
• Experience supporting geographically dispersed team members in remote environments

Pay

The expected salary range for this position is $103,000 - $130,000 USD plus bonus eligibility and equity.

Benefits

• Censys offers a competitive benefits package to employees, including equity, health, dental & vision coverage, retirement with company contribution, parental leave, mental health & wellness benefits, flexible PTO, and a professional development stipend.
• Censys also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.