IT Analyst

Responsibilities

• Support and secure a modern Microsoft 365 environment while building automations that reduce repetitive IT work.
• Handle day-to-day support tickets
• Manage Windows and mobile endpoints
• Respond to security alerts
• Use scripting and AI tools to improve how the IT team operates
• Partner with end users and the IT team to resolve issues quickly
• Document solutions clearly
• Keep devices, identities, and access policies secure and compliant
• Work, prioritize, and resolve support tickets in ConnectWise Manage while meeting SLAs.
• Monitor, patch, and manage endpoints through an RMM platform, including remote scripting.
• Investigate and respond to security alerts in the EDR platform, and help remediate threats.
• Manage user accounts, access, and Conditional Access policies in Entra ID.
• Enroll, configure, and support Windows, iOS, and Android devices through Intune.
• Build and maintain automations using Python and Power Automate to streamline onboarding, ticket routing, and other repeatable tasks.
• Use AI tools to speed up troubleshooting, scripting, and documentation.
• Maintain clear documentation of processes, fixes, and configurations.
• Perform other duties as assigned to support IT operations and security.

Requirements

• Hands-on IT experience through help desk, internships, a home lab, certifications, or academic projects.
• Recent graduates and career changers are welcome.
• Bachelor's degree in Information Technology, Cybersecurity, or a related field, or an equivalent combination of education, certifications, and experience.
• A degree is not required for candidates already in the industry.
• Working knowledge of Microsoft 365, including Entra ID and Intune, or a strong ability to learn them quickly.
• Exposure to ticketing platforms (such as ConnectWise Manage) and remote monitoring and management tools (such as NinjaOne).
• Basic scripting ability, preferably Python or PowerShell.
• Interest in cybersecurity and endpoint protection.
• Strong problem-solving skills and a willingness to learn new tools.
• Clear written and verbal communication skills, with the ability to work independently in a remote environment.
• Ability to start within the next few weeks.

Preferred Qualifications

• Experience with NinjaOne (preferred), ConnectWise, or Kaseya RMM platforms.
• Experience with EDR tools such as SentinelOne or CrowdStrike.
• Familiarity with Entra ID Conditional Access, Intune Autopilot, and configuration profiles.
• Experience managing iOS and Android mobile devices.
• Experience using AI tools (Copilot, Claude, ChatGPT) and familiarity with agents and MCP.
• Experience with Power Automate or Power Platform.
• Certifications such as CompTIA A+, Network+, or Security+, or Microsoft MD-102 or SC-900.

Pay

$23 - $25 / hour

Benefits

• Medical
• Dental
• Vision
• 401(k)

Location: San Antonio, Texas (Remote) | Assignment Type: Contract-to-Hire (6 months)