IT Analyst

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality. As a member of the Hunter Douglas family of brands, Universal Screen manufactures the finest retractable shading solutions on the market, using only the highest grade materials to provide superior quality motorized shades and a seamless customer experience.

About the role

Support and optimize business systems and processes. This role bridges the gap between Operations and IT by working closely with internal teams to understand business needs, configure systems, troubleshoot issues, and ensure technology solutions effectively support day-to-day operations.

Responsibilities

• Serve as the primary liaison between business users and IT for system-related needs
• Provide day-to-day support for core business applications (ERP, CRM, or manufacturing systems)
• Analyze business processes and recommend system improvements or efficiencies
• Configure and maintain system settings, workflows, and user access
• Troubleshoot system issues and coordinate with technical teams or vendors when needed
• Assist with system implementations, upgrades, and testing (UAT)
• Develop and maintain documentation, including process flows and user guides
• Train end users on system functionality and best practices
• Support data integrity by monitoring, auditing, and correcting system data as needed
• Familiarity with reporting tools and basic data analysis (Excel, SQL, or BI tools)
• Experience supporting system integrations or working with vendors

Requirements

• 5+ years of experience in a functional IT, systems analyst, or similar role
• Strong understanding of business processes (operations, supply chain, manufacturing, or finance preferred)
• Experience working with ERP systems (PIC experience is a plus)
• Ability to translate business needs into system requirements
• Strong problem-solving and analytical skills
• Excellent communication skills with both technical and non-technical stakeholders
• Hands-on, self-starter mentality with a focus on execution
• Experience in manufacturing environments (especially indoor/outdoor products or custom fabrication)
• Strong organizational and time-management skills

Benefits

• Generous benefits package including medical, dental, vision, life, and disability insurance
• 401(k) plan with employer matching
• Paid parental leave
• Wellness programs and product discounts
• Company culture that prioritizes internal development and professional growth

Pay

Annual base salary range: $80,000.00 - $90,000.00

Bonus target range: 10%

Schedule

• Time off with pay