IS Applications Systems Analyst, Jr

About the role

Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. GLFHC is currently seeking an IS Applications Systems Analyst, Jr. to join our team.

Responsibilities

• Assist in monitoring assigned applications to ensure accurate and timely operation.
• Perform routine testing of small patches, updates, and configuration changes under guidance from senior staff.
• Document simple EMR/PM steps and maintain reference materials to support system reliability.
• Support Helpdesk tickets related to user access and basic application issues.
• Run scheduled reports, verify data accuracy, and escalate discrepancies.
• Affiliate with basic data cleanup, validation tasks, and report logging in accordance with data governance guidelines.
• Learn foundational reporting tools such as Report Builder or Power BI.
• Provide first-level assistance to end users with common workflows and navigation questions.
• Escalate complex issues to mid- or senior-level analysts appropriately.
• Participate in basic training sessions for staff and super users.
• Work with Infrastructure, Clinical Informatics, and Business Intelligence teams to understand system dependencies.
• Participate in application team meetings and software release reviews as a learner.

Qualifications

• 0–2 years of experience in healthcare, IT support, data analysis, or related fields.
• Exposure to EMR systems or healthcare applications preferred.
• Basic knowledge of databases or reporting tools a plus.
• Demonstrated customer service skills.

Education

• Associate’s or Bachelor’s degree in Computer Science, Healthcare, Business, or related field; or equivalent experience.

Benefits

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.