IS Applications Manager - Human Capital Management (HCM)

Hiring range: $111,384.00 - $200,491.20. Final offer may vary based on experience, skills, qualifications, and internal equity. A signing bonus may be available; eligibility will be confirmed during the interview process.

About Us

At our organization, everyone is a caregiver—regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make our premier health system a place where you can build the career you deserve. We are a dedicated team working together as one health system in a relentless pursuit of healing for our patients, community, and each other. Everyone plays an important part every day.

About the Role

The Information Services Applications Manager for Human Capital Management (HCM) is a strategic and hands-on leader responsible for overseeing the design, delivery, optimization, and support of HCM applications, with a strong focus on Workday. This role partners closely with Human Resources Operations Leadership, Information Services, and enterprise business stakeholders to ensure HCM systems are reliable, scalable, and aligned with organizational goals. The manager leads a high-performing, solution-oriented applications team, driving continuous improvement, operational excellence, and innovative technology adoption across the HCM landscape. Strong relationship management skills are essential for building trust, understanding business needs, and translating requirements into effective technical solutions. Healthcare industry experience is highly desirable due to its unique workforce, compliance, and regulatory requirements. Workday certification is considered a significant plus.

Responsibilities

• Relationship Building and Proactive Management
  • Establishes and maintains effective working relationships with operational staff.
  • Proactively identifies barriers to completing work requirements and escalates issues as needed.
  • Adapts to shifts in the dynamic healthcare environment by assigning and prioritizing work effectively.
• Application Management
  • Understands and defines application roadmap for all critical applications.
  • Measures and ensures adoption of core technologies throughout the organization, engaging governance stakeholders as needed.
  • Monitors, recommends, and ensures end-of-life systems are managed to maintain continuity for clinical and operational demands, allowing sufficient time for technology transitions if needed.
  • Plans for and oversees annual strategy for all portfolio optimization initiatives.
  • Oversees the application upgrade process, including recommending new functionality to operational staff.
  • Leads discussions with subject matter experts, caregivers, and vendors to evaluate and configure application features.
  • Directs the configuration of application features and security settings and creation of support documentation, including test scripts and workflow diagrams.
• Product and System Evaluation
  • Partners with clinical stakeholders and IS Shared Services to drive product selection and evaluate system functionality to ensure it meets customer requirements.
• Knowledge Advancement
  • Actively learns and applies new skills to improve support for customers and coworkers.
  • Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
  • Actively participates in professional development programs defined by the department.
• Troubleshooting and Issue Resolution
  • Monitors and engages in ticket triage process and analysis to determine the appropriate workstream.
  • Assists in scoping efforts for issue resolution.
  • Helps to monitor and meet service level agreements (SLAs).
  • Identifies common trends and plans for/proactively addresses key drivers.
  • Directs the troubleshooting of application components within server configurations, including system services, interface jobs, and application settings.
• Vendor Coordination
  • Manages working relationships with third-party vendors to ensure the installation and configuration of software comply with organizational standards and project specifications.
• Project Management
  • Manages work across various functional teams for cross-functional projects.
  • Monitors project scope and adherence to project management guidelines.
  • Participates in or develops applications-related project plans.
  • Escalates issues as needed to ensure timely resolution.
  • Participates in project estimation work.
  • Develops and enforces department procedures and standards, particularly for deploying and configuring applications and features.
  • Establishes and upholds build standards to ensure consistency and quality.
• Personnel Management
  • Oversees the on-call schedule and acts as the primary escalation point for on-call analysts.
  • Manages employee workloads, creates/establishes KPIs and metrics, and tracks overall performance for individuals and the team.
  • Conducts annual performance reviews and supports staff development.
  • Develops and manages both annual performance goals and professional development plans in line with department expectations for team members.
• Administrative Duties
  • Ensures accurate submission of timesheets and approves payroll.
  • Maintains appropriate staffing levels.
  • Conducts interviews and job searches.
  • Participates in the development and administration of the operating budget for the IS Applications department.
• Staff Development and Engagement
  • Helps staff stay engaged with their work and supports their career goals.
  • Provides guidance and opportunities for professional growth and serves as primary mentor to team members.
  • Focuses on maintaining a happy, engaged workforce.
• Adaptability & Additional Expectations
  • Demonstrates high adaptability to dynamic responsibilities and evolving project requirements.
  • Must be able to work off-hours as needed and participate in an on-call rotation.

Qualifications

• Required:
  • Bachelor's degree or 8 years of equivalent experience.
  • Epic/Workday/Application certifications or ability to achieve, as required by the department.
  • Lean Green Belt certification or ability to achieve, as required by the department.
  • Minimum of 5 years of experience with enterprise platforms (EHRs/ITSM/ERPs).
  • Strong interpersonal skills with the ability to engage and motivate teams.
  • Strong leadership skills, the ability to drive process improvements, and a proactive approach to managing and resolving complex issues.
  • Team player with strong problem-solving, time management, and decision-making skills; ability to maintain a positive, solution-focused attitude even in challenging situations.
  • Proactive and adaptable, with a focus on continuous improvement and innovation.
  • Able to serve as a mentor and leader throughout the organization.
• Preferred:
  • Project Management certification (PMP/CAPM).
  • Healthcare industry experience.

Pay

Hiring range: $111,384.00 - $200,491.20 per year.

Schedule

• Day Shift, 8 Hours (40 hours per week).
• Must be able to work off-hours as needed and participate in an on-call rotation.