Human Capital Management (HCM) Onboarding Specialist

It's a great feeling to work for a company that does so much good for others around the world! This is a 100% onsite position. Remote or hybrid arrangements will not be considered.

Requirements

• High School Diploma or Equivalent (Academic Req)
• Preferred: Associate’s degree in Human Resources, Business Administration, Accounting, or a related field
• 3 years’ experience in business management; customer service or Human Resources experience required
• Proficient in the use of Microsoft Office Applications
• Proficiency in HRIS and onboarding software
• Ability to work with minimal supervision
• Strong verbal and written communication skills
• Strong customer service focus and commitment
• Able to work under pressure with strict deadlines
• Team player with strong communication and organizational skills
• Ability to handle a high volume of customer tickets daily while maintaining a positive attitude
• Ability to multi-task in a high-volume setting
• English (United States)
• Must be authorized to work for ANY employer in the U.S. (We are unable to sponsor or take over sponsorship of an employment Visa at this time)

Responsibilities

• Oversee the design, implementation, and execution of onboarding workflows to ensure alignment with company policies and compliance requirements
• Ensure all onboarding activities comply with legal and regulatory requirements, including employment eligibility verification and data security standards
• Monitor new hire progress, address issues promptly, and gather feedback to improve onboarding materials, timelines, and training content
• Manage end-to-end candidate onboarding process to provide a smooth, efficient, and positive experience
• Support new hires in completing all onboarding tasks accurately and within required timeframes
• Communicate with new hires via phone and email to provide guidance, answer questions, and resolve outstanding onboarding issues
• Prepare and distribute daily reports summarizing the onboarding status of all new hires by close of business
• Process I-9 forms and complete E-Verify cases for new hires within the required three-business-day timeframe
• Upload finalized I-9 and E-Verify documentation to each new hire’s Workday profile
• Address company ID badge issues promptly for both new and existing employees
• Ensure new hire email accounts are created using Active Directory Manager
• Complete assigned customer support tickets with accurate documentation and timely resolution
• Answer incoming calls professionally, providing helpful and courteous customer service
• Process invoices promptly and in accordance with company policies and procedures