Human Capital Management (HCM) Sales Officer

About the role

Join Mercantile Bank as an HCM Sales Officer and immerse yourself in an exciting and dynamic environment where your ideas matter. This onsite position offers the unique opportunity to collaborate with a passionate team dedicated to transforming the banking industry through innovative human capital solutions. You will play a crucial role in addressing customer needs, enhancing their experiences, and driving our commitment to excellence. At Mercantile Bank, you'll be empowered to harness your problem-solving skills and creativity while working closely with clients to offer tailored solutions. The culture is energetic and forward-thinking, ensuring you remain motivated and engaged every day. This is not just a job; it's a chance to make a meaningful impact in the community and within the bank.

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

Responsibilities

• Leverage expertise to sell Human Capital Management services through partnerships with internal and external referral channels.
• Meet with referral sources and prospective clients, focusing on businesses with 50 or more employees.
• Analyze customer needs and develop tailored proposals that align with their unique business practices.
• Actively promote HCM products, engage in contract negotiations, and ensure a seamless transition for new clients.
• Cultivate relationships with existing HCM clients, maintain communication regarding their evolving needs, and manage a comprehensive sales pipeline through the CRM system.
• Collaborate with internal teams to drive marketing initiatives and enhance market presence while upholding the highest standards of integrity and accountability.

Requirements

• Bachelor's degree or equivalent industry-recognized certifications (e.g., information technology credentials).
• Minimum of 3‑5 years of relevant experience in Human Capital Management.
• Strong analytical abilities and effective customer communication skills.
• Proven track record in consultative sales methodologies.
• Familiarity with payroll processes and regulations (beneficial).
• Desirable certifications: Fundamentals of Payroll Certification (FPC) or Professional in Human Resources (PHR).
• Critical thinking and problem‑solving skills.
• Ability to adapt and collaborate within a high‑performing team.

Benefits

• Competitive compensation and bonus opportunities.
• Best‑in‑class medical benefit options.
• Minimum of 3 weeks' vacation, sick time, 11 paid holidays.
• Generous 401k match of 5%.
• Company‑paid life insurance.
• Tuition reimbursement.
• IVF and adoption assistance.
• Zero‑interest loans for fitness equipment and business attire.
• Discounted bank services.
• Employee stock purchase plan.