IS Applications Manager - Human Capital Management (HCM)

Major Responsibilities

• Establishes and maintains effective working relationships with operational staff.
• Proactively identifies barriers to completing work requirements and escalates issues as needed.
• Adapts to shifts in the dynamic healthcare environment by assigning and prioritizing work effectively.
• Understands and defines application road map for all critical applications.
• Makes sure adoption of core technologies throughout the organization.
• Makes sure end-of-life systems are managed to maintain continuity for clinical and operational demands.
• Plans for and oversees annual strategy for all portfolio optimization initiatives.
• Oversees the application upgrade process, including recommending new functionality to operational staff.
• Leads discussions with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• Directs the configuration of application features and security settings and creation of support documentation.
• Partners with clinical stakeholders and IS Shared Services to drive product selection and evaluate system functionality.
• Advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
• Participates in professional development programs defined by department.
• Troubleshoots and resolves application components within server configurations.
• Manages working relationships with third-party vendors to ensure the installation and configuration of software comply with UMMH standards and project specifications.
• Manages work across various functional teams for cross-functional projects.
• Makes sure project scope and adherence to project management guidelines.
• Develops and enforces department procedures and standards, particularly for deploying and configuring applications and features.
• Establishes and upholds build standards to ensure consistency and quality.
• Oversees the on-call schedule and acts as the primary escalation point for on-call analysts.
• Manages employee workloads, creates / establishes KPIs / metrics and tracks overall performance for individuals and team.
• Conducts annual performance reviews and supports staff development.
• Ensures accurate submission of time sheets and approves payroll.
• Maintains appropriate staffing levels.
• Conducts interviews and job searches.
• Participates in the development and administration of the operating budget for the IS Applications department.
• Helps staff stay engaged with their work and support their career goals.
• Provides guidance and opportunities for professional growth and serves as primary mentor to team members.
• Focuses on maintaining a happy engaged workforce.
• Demonstrates high adaptability to dynamic responsibilities and evolving project requirements.

Position Qualifications

• Bachelor’s degree or 8 years equivalent experience.
• Epic/Workday/Application certifications or ability to achieve, as required by department.
• Licenses/Certifications/Education: Lean Green Belt certification or ability to achieve, as required by department.

Preferred

• Project Management certification (PMP/CAPM).
• Healthcare experience.