Internship - IT Collaboration System Administrator

About the role

ALLETE is headquartered in Duluth, Minnesota, on beautiful Lake Superior, and has operations throughout the United States. We invest in energy-centric businesses and transmission infrastructure. Our companies include clean-energy producers and developers, and regulated utilities that already deliver more than 50% renewable energy. Each of our businesses—Minnesota Power; Superior Water, Light & Power; ALLETE Clean Energy; New Energy Equity; ALLETE Renewable Resources; and BNI Energy—plays a unique and significant role in ALLETE’s sustainability-in-action strategy. Our culture drives excellence through our shared values of integrity, safety, people, and the planet. Join ALLETE’s Cyber Technology Services department to assist the Voice and Video Team. Assist collaboration experts and customers support and use several network based systems including: telephone, contact center, video conferencing, video security, digital display, conference room, and several other collaboration technologies used in a large enterprise environment.

Responsibilities

• Assist with implementing and supporting a range of collaboration tools used across ALLETE’s family of companies, including: Cisco Unified Communications Manager, Genesys PureCloud customer experience platform, Cisco video conferencing endpoints, Microsoft Teams, video conferencing, and telephone system, Milestone video management system with Axis security cameras, Conference room audio visual systems, Project management and assistance.

Requirements

• Must currently be enrolled in a Bachelor's degree program in Computer Science, Computer Information Systems, Electrical Engineering or a related cyber-technology field with an expected graduation date between May 2027 and June 2028.
• Must possess and maintain a valid driver's license as this position requires some travel.
• Candidates may be subject to assessment of skills, job match, or aptitude.
• Candidates must be authorized to work in the United States for the duration of the internship.

Skills

• Exposure through coursework, projects, or hands-on experience to contact center technologies, IVR systems, business application integrations, and user administration tasks, including moves, adds, and changes.
• Experience using or supporting collaboration platforms such as Microsoft Teams, Webex, or Zoom with interest in audio-visual technologies used in modern conference rooms and meeting spaces.
• Exposure to video conferencing, video security, or network-connected video technologies through academic or personal projects.

Pay

The expected hourly compensation for this position is $23.50.

Benefits

• Retirement Benefits
• Medical
• Flexible Spending Accounts
• Community Engagement
• and more.

Schedule

This internship will report in person to Duluth, MN. The internship will be up to full time during summer and breaks