IT Systems Administrator Intern

What You Will Do

• Provide Tier 1/Tier 2 helpdesk support for Windows workstations and iOS mobile devices
• Aid with onboarding and offboarding workflows including account provisioning and device setup
• Support Mobile Device Management (MDM) operations for iOS devices
• Affiliate with SaaS application administration, including Microsoft 365
• Perform routine system maintenance, patching, and monitoring tasks
• Document procedures, configurations, and issue resolutions in the IT knowledge base
• Offer general IT operations support during an active HRIS system implementation
• Escalate issues appropriately and maintain clear communication with end users

What It Takes To Be Successful

• Foundational understanding of Windows OS administration (Windows 10/11)
• Familiarity with Active Directory or Azure Active Directory concepts
• Basic understanding of networking fundamentals — DNS, DHCP, TCP/IP
• Exposure to iOS device setup and basic troubleshooting
• Comfort working in a SaaS-heavy environment (Microsoft 365 preferred)
• Strong written and verbal communication skills
• Ability to work independently with general direction
• Preferred Qualifications: Exposure to hybrid infrastructure (on-premises + cloud), familiarity with MDM platforms such as Microsoft Intune, IT certifications in progress or completed — CompTIA A+, Microsoft Fundamentals, etc.