Internet Sales Specialist

Responsibilities

• Drive qualified appointments from internet and phone inquiries
• Increase division traffic through disciplined outbound follow-up
• Convert leads into sales at or above company benchmarks
• Protect and enhance the True Homes client experience
• Contribute directly to annual sales and revenue goals

Lead Management & Client Engagement

• Respond to all inbound internet leads, registrations, calls, texts, and emails with urgency and professionalism
• Set and confirm qualified appointments for on-site sales teams
• Establish proper expectations and guide clients through next steps

Sales Conversation & Performance

• Convert inquiries into appointments and appointments into sales through consistent follow-up
• Maintain a 17% appointment conversation target and a 3% sales conversion target
• Contribute to division traffic and revenue goals

System & Process Execution

• Accurately document all client interactions in CRM
• Process Sale Central notifications within defined response time standards
• Ensure all appointments are entered and confirmed within required timeframes
• Follow established IST scripts, processes, and communication standards
• Maintain strong working knowledge of Trinity, TH Traffic, CRM, and related systems

Team Collaboration

• Communicate proactively with IST teammates, manager, and on-site sales teams
• Attend and actively participate in weekly IST meetings and trainings
• Support coverage needs across all markets as required
• Act as a client advocate while protecting company standards and processes

Qualifications

• High school diploma or GED required
• One to three years of experience in sales, call center, real estate, or customer engagement preferred
• Proficiency in Microsoft Outlook, Word, Excel, and CRM systems
• Strong phone presence and objection-handling ability
• Ability to manage a high-volume, fast-paced workflow

General Requirements

• Strong written and verbal communication
• High attention to detail and organizational skills
• Self-motivated with strong time management
• Comfortable handling objections and guiding client decisions
• Adaptable to changing schedules and priorities
• Comply with all company policies and procedures
• Demonstrate the qualities and character traits as defined in the True Difference

Physical Requirements

• Must be able to remain in a stationary position 80% of the time
• Associate needs to occasionally move about the office to access file cabinets, office equipment, etc.
• Constantly operates a computer and other office equipment