International Sales Support Coordinator

As one of the world's largest food-grade logistics companies, McLane Global relies on the efficiency of its fulfillment centers. We consider all our warehouses to be systematic and operate with a customer-centric mentality. To deliver on our promise to customers, we rely on exceptionally talented, bright, and committed people. We cultivate and embrace a diverse employee population and recognize that people with diverse backgrounds, experiences, and perspectives fuel our growth and enrich our global culture.

About the role

The International Sales Support Coordinator at McLane Global plays a key role in supporting the International Sales Team by managing administrative, logistical, and customer service tasks.

Responsibilities

• Manage and monitor inbound shipments for export through McLane's state-of-the-art ERP system
• Process sales and purchase orders
• Assist the sales team in preparing international registration documentation
• Resolve discrepancies in receiving and shipping, and work with suppliers on damage and credit issues
• Communicate with all stakeholders including the sales team, warehouse and loading facilities, freight forwarders, vendors, USDA, State Department, and customers
• Ensure timely and accurate processing of export shipments
• Coordinate with sales teams to understand customer requirements and provide sales support
• Handle customer inquiries and complaints to ensure satisfaction
• Provide product information and support to international clients
• Track sales orders and keep customers updated on their status
• Prepare and present sales reports to management
• Work on sales analysis, presentations, and PowerBI reports
• Monitor accounts payable and receivable to ensure timely payments
• Ensure compliance with export laws and regulations
• Manage sample procurement, packing, and shipment via UPS/DHL
• Prepare and handle samples and documents for all trade shows and marketing activities
• Support the international sales team in any other tasks assigned by the Sales Supervisor

Requirements

• Bachelor's or associate's degree in logistics, international studies, business, or a related field is preferred
• 3-5 years of relevant work experience
• Eager to learn with the ability to learn quickly and retain information
• Strong attention to detail, organizational, and multitasking skills
• Strong computer skills including MS Excel and ERP like D365
• Strong work ethic and desire to win and grow
• Works well in a team environment
• Foreign language proficiency (Spanish or Arabic) a plus

Benefits

• Competitive base compensation
• Full Benefits including Medical, Dental, and Vision effective on the first day of employment
• 401(k) with Employer Match (quarterly enrollment)
• Paid Holidays (no waiting period to receive holiday pay)
• Paid vacation, personal, and sick days effective on the first day of employment

All offers are contingent upon passing a background check and drug screening. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.