International Executive Host
Job Requirements
Starting Salary Range: $56,971.20 to $65,000.00 yearly (non-exempt)
Flexible Shift
About the Role
We are seeking a dedicated International Executive Host to deliver outstanding customer service, enhance guest satisfaction, and build loyalty among our valued casino patrons. In this role, you'll focus on creating memorable experiences, building relationships with guests, and encouraging rated play.
Responsibilities
Provide quality customer service, guest satisfaction, and increase rated play and loyalty of casino patrons.
Ensure Asian players receive exemplary customer service and understand the importance of building individual guest contacts.
Develop new premium Asian players by identifying their interests and encouraging a higher number of return trips through the appropriate player events.
Maintain close ties with targeted customers through personal contact and telemarketing to generate gaming revenues.
Manage the budget for premium table & slot play and VIP events & promotions.
Ensure the safety and security of employees and customers.
Manage and increase rated table & slot play.
Review activities and promotional status with Director of Player Development.
Communicate to premium/rated players all available services, promotions, special events, and other functions to increase trip frequency.
Suggest new ideas for events that would encourage future trips and additional play from the guests.
Requirements
Minimum of 3 years of experience in a Host position.
Asian marketing, and gaming; or good relationship with Asian contacts.
High School Diploma or Equivalency and/or additional education or related sales and marketing training preferred.
Related Asian sales and/or casino Asian marketing experience preferred.
One year direct table games and Asian game operation experience preferred.
Excellent verbal and written presentation skills, professional and outgoing demeanor, and proven public speaking skills in English and other Asian languages.
Demonstrates the ability to manage large book of business.
Demonstrates proven experience in guest relationship management and the keen ability to sell.
Previous supervisory experience preferred.
Willingness to sign an employment contract.
Ability to work any shift and long hours when necessary which includes working evenings, weekends, and holidays.
Excellent interpersonal, communication, team building, and problem solving skills required.
Make sound complimentary decisions based on tracked customer play.
Self-motivated and able to work under pressure, handle situations in a timely manner and work independently.
Timely communication of issues, concerns, incidents, and / or suggestions for improvement as it relates to the delivery of guest service.
Able to work both on and off-site special events.
Computer skills with knowledge of Microsoft Office.
Ability to speak English and at least one Asian language; including Chinese, mandarin etc. Fujianese a plus.
Able to stand/walk for long periods of time and lift up to 10 lbs.
What We Value
Positivity
Growth Opportunities
Empowerment
Benefits
Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program
Why Choose Turning Stone Resort Casino?
Why You Will Appreciate Us