Executive Host

Duties and Responsibilities

• Recruits new mid and high level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions
• Extends complimentary items and services to our guests by analyzing a guest’s play that is within the established guidelines
• Attracts, develops and maintains relationships with target customers through the delivery of personalized service
• Greets and hosts target customers while on property; Arranges and assures execution of special services
• Ensures and promotes target customers have a player’s club card in use while on property
• Arranges for appropriate level of complementaries during visit
• Utilizes HMS as a tool to document, track, and develop pipeline
• Applies appropriate level of service to target customers
• Resolves/deters customer complaints
• Affords assistance with the development and execution of special events that promote or stimulate revenue growth
• Marks and fills promotional events, both hosted and casino related
• Conducts phone marketing to target customers; Invites them to the property or to special events
• Collaborates with work-group and other support departments to ensure target customer satisfaction
• Creates an atmosphere of luck and celebrates customer wins
• Attains goals to meet company objectives
• Keeps informed of all promotions, special events, daily facility hours of operation and all other relevant guest information

Job Requirements

• A High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Three (3) years’ experience as a successful Casino Host or Executive Host– required OR five (5) years’ experience in a Casino Marketing Supervisory or Management position– required
• Excellent organizational, written and verbal skills– required
• Previous experience making sound business decisions using detailed player statistics– required
• Successful previous experience dealing with difficult customers; Must be able to resolve customer issues/complaints in a rational manner
• Must successfully pass job interview, including a guest service audition
• Work very flexible hours including week-ends and holidays
• Willing to work odd and irregular hours including nights, weekends and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment