Executive VIP Host

Responsibilities

• Guards the existing gaming potential of assigned player accounts by maintaining active guest relationships that foster repeat visitation and incremental gaming revenue.
• Develops relationships with new potential customers using appropriate recruiting and enrollment procedures.
• Drives increased visitation through focused HostViz telemarketing efforts, marketing events, and direct mail offers.
• Maintains accountability for credit accounts to ensure payment and guest payment terms are clearly executed for the benefit of the guest and the property.
• Represents Atlantis at special events, hosting and seating guests.
• Greets guests upon arrival and hosts player requests throughout their trip.
• Aids in developing invitation lists for special events and in planning events.
• Responsible for incremental player visitation and participates in off-property functions such as dinners, concerts, golf tournaments, etc.
• Keeps informed of competitive promotional levers such as competitor invitations, direct mail offers, and key event strategies.
• Issues and makes complimentary decisions based on player worth to ensure loyalty and repeat visitation.
• Conveys terms of programs and explains qualification requirements to prospective gaming customers.
• Works in a supervisory capacity, guarding the esteem of VIP staff and Casino Hosts while ensuring the VIP office is operationally effective in the absence of VIP Management.
• Performs other incidental and related duties as required and assigned.

Qualifications

• CERTIFICATES AND LICENSES: Nevada Gaming Registration, Alcohol Awareness certification
• Techincal/Professional Knowledge (Knowledge/Skills, Education, And Experience): Associate’s degree or comparable experience; Bachelor’s Degree preferred. Minimum of 1 year as a casino host or equivalent VIP experience.
• Excellent communication skills in English.
• Proficiency in PC operations including Windows, Word, Excel, and Outlook.
• Knowledge of the Advantage system and LMS preferred.
• Good organizational skills; able to handle many projects at one time.
• Able to maintain composure under all circumstances.
• Able to maintain the strictest confidence regarding all information concerning Atlantis and its guests.
• Strong interpersonal and telephone skills.
• Able to memorize data concerning various programs.
• Able to meet flexible schedules and travel demands.
• Able to resolve guest problems so that both the guest and casino are pleased with the outcome.
• Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors.