Internal Service Specialist I

About the role

The Internal Service Specialist position at Diasorin fulfills all training needs and demands as required by internal service, customers, and other personnel. This role provides service/support to customers, internal service engineers, and other DiaSorin personnel regarding instrument maintenance, calibration, troubleshooting, repair, work order review, and training. The role also develops internal service engineers to ensure a sustainable business model.

Responsibilities

• Conduct all instrumentation processes to develop a highly skilled workforce and customer base capable of delivering results consistent with corporate goals and objectives.
• Participate in internal training programs.
• Evaluate the effectiveness of training process and programs.
• Provide technical workmanship related to instrument maintenance, calibration, troubleshooting, and repairs to facilitate good customer relations.
• Evaluate and recommend new instrument systems by performing minimum requirement assessments.
• Provide technical support infrastructure for new systems.
• Compliant in all aspects of the job, ensuring all procedures are followed correctly.
• Able to review work done by other members of the team in work order review.
• Participate in teamwork competencies and foster an environment that results in a risk-taking, energetic, and accountable workforce that works together to fulfill corporate objectives.
• Promote open channels of communication throughout the organization through continual thoughtful and open communications.
• Facilitate in sharing of information across the organization in a way that results in good coordination of actions and decisions, and continuous improvement of results and performance.
• Promote through interactions an environment that supports trusting relationships and ethical leadership.
• Take responsibility for customer satisfaction through proper use of soft/people skills and engage the support of other personnel as required.
• Follow established Diasorin’s compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
• Other duties and responsibilities as assigned.

Qualifications

• H.S. Diploma required.
• Bachelor's Degree degree in a science or technology field or 2 year degree in Biomedical Equipment Technology, AA Electronics, Engineering Technician or equivalent preferred.
• Valid driver's license in good standing.
• Conduct training sessions that pertain to the proper maintenance and repair of DiaSorin instrumentation.
• Present and review technical information in formal settings, including demonstrations at Conferences, Exhibits, and customer sites.
• Contribute to service process improvement.
• Perform preventative maintenance and troubleshooting with reference to manufacturer’s manual.
• Demonstrate and explain correct operation of equipment.
• Excellent interpersonal/communication skills and the ability to handle multiple activities in a professional manner.
• Knowledge and skill in installing, servicing, troubleshooting, repairing, calibration, and maintaining medical diagnostic or clinical laboratory instrumentation.
• Knowledge and understanding of electronics, medical terminology, chemistry, and physics.
• Knowledge and understanding of basic immunology and immunoassay technology.
• Working knowledge of good manufacturing practices (cGMPs).
• Understanding of good laboratory practices and techniques.
• Knowledge of and skill in using Microsoft Office applications.

Education, Experience, and Qualifications

• H.S. Diploma required.
• Bachelor's Degree degree in a science or technology field or 2 year degree in Biomedical Equipment Technology, AA Electronics, Engineering Technician or equivalent preferred.
• Valid driver's license in good standing.
• Conduct training sessions that pertain to the proper maintenance and repair of DiaSorin instrumentation.
• Present and review technical information in formal settings, including demonstrations at Conferences, Exhibits, and customer sites.
• Contribute to service process improvement.
• Perform preventative maintenance and troubleshooting with reference to manufacturer’s manual.
• Demonstrate and explain correct operation of equipment.
• Excellent interpersonal/communication skills and the ability to handle multiple activities in a professional manner.
• Knowledge and skill in installing, servicing, troubleshooting, repairing, calibration, and maintaining medical diagnostic or clinical laboratory instrumentation.
• Knowledge and understanding of electronics, medical terminology, chemistry, and physics.
• Knowledge and understanding of basic immunology and immunoassay technology.
• Working knowledge of good manufacturing practices (cGMPs).
• Understanding of good laboratory practices and techniques.
• Knowledge of and skill in using Microsoft Office applications.

Working Conditions

• Ability to lift 25 pounds.
• Must be able to stand in a laboratory or training environment for up to 4 hours at a time.
• Must be able to use proper Personal Protective Equipment including face masks, safety goggles, lab coats, gloves, and steel-toe boots when necessary.
• Spend periods of time doing repetitive motion while using a computer.
• 10% of travel may be required.

What we offer

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.