Business Services Specialist I

Essential Duties And Responsibilities

• Review assessments, create individual employment plans, and interview job seekers to determine employability and access to gainful employment opportunities.
• Supports job seekers through interviewing techniques and offering opportunities to build skills.
• Helps job seekers complete resumes and cover letters and apply for jobs in their chosen area or vocation.
• Aligns resources to support job seekers in preparing for job interviews.
• Ensure proper documentation is obtained by job seekers for employment, including, but not limited to, Driver’s licenses, social security cards, and other acceptable forms of identification. If needed, assist clients in obtaining necessary identification documents by submitting applications to the proper state and local authorities to request re-issuance of their identification documents.
• Engagement with assigned participants will continue throughout the job development process and into employment retention.
• Advocate on behalf of the job seeker with employers.
• Host training workshops to support job seekers.
• Networks with employers to identify job opportunities, navigating serving a vulnerable population, and access to Goodwill Career Fairs.
• Attends all Goodwill Career Fairs and assists with event setup. Supports job seekers and employers throughout the event. Helps with post-event breakdown.
• Conducts follow-up with employers after the event concludes.
• Maintain accurate data for clients served and report it to the supervisor as requested. Reports will include, but are not limited to, weekly and monthly reports, as well as any additional information requested.
• Conduct follow-up calls and manage cases with participants.
• Ensure participant information is entered into the appropriate form, database, or report promptly and maintain confidentiality requirements.
• Conducts a warm handoff of participants to peers to ensure they do not experience a delay in services.
• Comply with the agency’s policy and procedures and Commission on Accreditation of Rehabilitation Facilities standards.
• Performs other duties as assigned.

Qualifications

High school diploma or equivalent required. Bachelor’s degree preferred. Experience working with individuals from diverse backgrounds and communities. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Knowledge of employment law and regulations.