Business Services Specialist I

The Role

ZenBusiness is seeking an experienced Business Services Specialist to join the Registered Agent team to assist with processing Registered Agent Mail and Service of Process (SOP) documents. The ideal candidate should have experience in reviewing and handling legal documents, corporate filing systems, government agency requirements, and managing a vast multitude of cases.

Responsibilities

• Pays close attention to details, thinks critically, communicates effectively, responds promptly, writes and sends professional emails and correspondence, manages large amounts of data and tasks.
• Ensures that the SOP documents and Registered Agent mail, including any SOP Rejection Letters, are prepared and sent promptly.
• Reviews submissions of Correspondence as needed, some within 24 hours.
• Communicates with vendors such as Registered Agents Inc. if additional information is needed.
• Communicates across internal teams for additional information or support.
• Calling both clients and serving parties to notify them that an SOP has been served.
• Partnering with cross-functional teams as needed to ensure accurate SOP processing.
• Absorbing and addressing customer inquiries regarding product, service, process, billing, and general client concerns.
• Making phone calls to clients on a daily basis.

Qualifications

• 3+ years of experience reviewing and processing legal documents.
• Knowledge of current Secretary/Department of State corporate statutes and filing requirements.
• Experience with Salesforce or other equivalent CRM applications.
• Excellent communication and interpersonal skills.
• Ability to identify urgent fulfillment while staying on top of high-volume customer requests.
• Comfortable with the fast-paced and ever-changing environment of a growing tech startup.
• Can handle different types of problems and work well with others in finding solutions.
• Can also improve processes and systems, as well as launch new products and services.
• Ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small.

Bonus Qualifications

• Tech Support Experience.
• macOS knowledge.
• Experience with Salesforce or other equivalent CRM applications.
• Experience with Google File Stream, Docs, Sheets, and Adobe DC.

Compensation

Compensation Range: $25-$28 an hour

Benefits

• Variety of benefits including medical, vision, dental, disability, and life insurance, parental and military leave, employee assistance program, 401k + match, annual bonus, pet insurance, RSUs.
• Paid parking and 10 paid holidays.

Diversity, Equity and Inclusion

We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.