Business Services Specialist I

About the role

A GREAT PLACE TO WORK AND BANK Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams! If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

Responsible for providing a WOW experience to business customers who engage the Bank regarding system challenges, product questions, or general inquiries. This position requires being able to work in a customer centric, collaborative environment which balances support and operations to ensure the best experience possible for internal and external customers.

Responsibilities

• Demonstrates service excellence in external and internal customer support by telephone, email, secure messaging, and in person
• Professional oral and written communication skills and follow-up when corresponding with employees and customers
• Timely responses and resolution of customer issues and requests originated by phone, secure email, and public website email communications
• Provides support to both external and internal customers for ACH origination, ACH and Check Positive Pay, Business Bill Pay, Business Mobile Deposit, Business Online and Mobile Banking, LockBox, Merchant Remote Deposit Capture, and Online Statements
• Completes activities related to cash management services (Business Online Banking, Remote Deposit Capture, ACH, Positive Pay, Wires, Image Lockbox, Sweeps, Account Analysis) which includes, but is not limited to setting up new businesses, monitoring account activity, creating and reviewing reports, performing regular account reviews and client assessments, scheduling courier pickups, and evaluating additional cash management needs for existing customers and presenting solutions
• Ability to identify weaknesses in current Bank processes to improve operational efficiency and the customer experience
• Adheres to 1st Security Bank’s Core Values, policies and procedures
• Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity
• Ability to work with minimal supervision
• Performs other duties as assigned

Requirements

• High school graduate or equivalent
• Prior experience in retail banking and/or business cash management services
• Knowledge of all regulations
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs
• Must be bondable
• Ability to work in a general office environment with moderate noise level; willing to work in an open environment and interact frequently with other departments

Skills

• Proficient in Microsoft Office Products
• 45+ WPM typing speed
• 10-key experience

Benefits

• Full medical, dental, and vision coverage for individual or family plan
• Life insurance
• Long-term disability insurance
• 401K matching program
• Paid sick and vacation time

Pay

Salary: $20.00 to $22.00 per hour