Business Services Specialist I

Job Responsibilities

• Operate PBX or multi-line telephone system to answer incoming calls.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Take and deliver messages to appropriate personnel or transfer calls to voicemail as necessary.
• Greet and welcome on-site visitors, customers and vendors, determine nature of business and notify appropriate personnel.
• Receive, sort, and route mail and publications.
• Update appointment calendars.
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Provide training instruction for relief receptionist/switchboard operator.

Qualifications

• A High School Diploma or equivalent preferred.
• 1 - 2 years of switchboard and customer service experience required.
• Effective communication and organizational skills required.
• Must be able to operate PBX or multi-line phone system, as well as other office equipment (i.e., copier, fax machine, etc.).
• Basic computer software skills required.
• Commitment to providing excellent customer service required.
• General understanding of auction departments and processes preferred.
• Ability to sit for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.