Business Services Specialist I

About the role

At Oregon State Credit Union, we are passionate about creating financial solutions that make lives better. As a Business Services Specialist I, you will play a key role in supporting our business members and lending team by providing exceptional service, facilitating business loan processing and servicing, and helping ensure seamless member experience from application through closing and ongoing account support. As a Business Services Specialist I, you will serve as the primary frontline contact for the Business Services Department. Working closely with Business Services Officers, business members, and internal teams, you'll assist with business loan processing, loan servicing, cash management solutions, and deposit products while maintaining compliance with credit union policies and regulatory requirements. The ideal candidate is detail-oriented, highly organized, and enjoys building relationships while delivering outstanding member service.

Responsibilities

• Supporting business members and lending team by providing exceptional service
• Facilitating business loan processing and servicing
• Helping ensure seamless member experience from application through closing and ongoing account support
• Serving as primary frontline contact for the Business Services Department
• Assisting with business loan processing, loan servicing, cash management solutions, and deposit products
• Maintaining compliance with credit union policies and regulatory requirements

Skills

• Experience supporting loan processing and servicing activities, including document preparation, funding coordination, file maintenance, and loan review tracking
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail
• Familiarity with business lending operations and financial documentation (preferred)
• Excellent verbal and written communication skills with a commitment to providing exceptional service to members, internal team members, and vendor partners
• Ability to effectively communicate timelines, manage expectations, and respond promptly to inquiries
• Strong interpersonal skills and a collaborative approach
• Proficiency with Microsoft Word and Excel (preferred)

Qualifications

• One to three years of financial services experience, preferably involving commercial or business lending
• Customer service experience required
• High school diploma or GED equivalent required

Benefits

• Collaborative and positive workplace culture
• Initial and ongoing support, training, and mentorship with promotion opportunities
• Competitive wages, bonuses, paid holidays and paid time off
• 100% credit-union-paid employee coverage for medical, dental, vision, life and disability insurance; dependent coverage also available
• 401k Plan with an amazingly generous credit union match
• Tax-saving Flexible Spending and Health Savings Plans
• Premier membership perks, loan discounts, company clothing, wellness and recognition programs

Pay

$25.55/hour DOE + bonus

Schedule

Location: 1980 NW 9th St, Corvallis. Work type: Full-time, Hybrid, Non-exempt.