Default Services Specialist I

Duties & Responsibilities

• Asset Repossession and Remarketing
• Account review and reconcilement
• Monitor status and follow up on Repossession activity
• Manage Queue independently in a timely, efficient manner
• Provide Customers with amounts due/information required to redeem collateral
• Excellent organizational, verbal, and written communication skills
• Manage relationship with outside vendors
• Other functions required to support default related activity

Basic Qualifications

• A High School Diploma
• 1-3 years of work experience in a processing type function

Preferred Qualifications

• A Bachelor’s degree
• Call center experience
• Administrative/operations experience successfully meeting productivity goals
• Previous experience demonstrating flexibility, innovation and account management skills
• Prior Collections experience
• Prior Skip tracing Experience
• Prior Exposure to vehicle repossession and or lease disposition
• Demonstrated experience successfully interacting across lines of business, with vendors and in a team environment
• Must be willing and able to be successfully cross-trained on all areas within ARR and to shift positions within the department as necessary
• Excellent organizational, verbal and written communication skills
• Intermediate level knowledge of MSOffice
• Intermediate typing/data entry skill
• Previous exposure to vehicle repossession and/or lease disposition