Default Servicing Specialist

About the role

We are seeking dedicated, detail-oriented team members with a passion for supporting homeowners and experience with default servicing. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments.

Responsibilities

• Function as the Single Point of Contact (SPOC) with Homeowners when an investment enters a defaulted status.
• Place outbound calls to Homeowners, send and respond to emails, and take inbound calls.
• Review weekly reports regarding property status including but not limited to sale of home, tax status, new liens, foreclosure, bankruptcy, etc.
• Complete initial due diligence on events of default including ordering property reports, researching county websites, research in Pacer, etc.
• Learn and adhere to all investor guidelines and Hometap’s Option Purchase Agreement.
• Review all incoming Legal documents and upload them to system of record.
• Accurately enter data and maintain electronic files within the system of record.
• Complete all default tasks assigned within set timeframes.
• Comply with all state and federal guidelines.
• Partner with Legal team on adverse events when necessary.

Requirements

• 2+ years of experience with mortgage servicing, loan post-closing, or default servicing.
• Experience reading mortgage and/or default documents (i.e. mortgages, deed of trust, foreclosure and bankruptcy documents, trusts and titles).
• Relentless attention to detail with a high degree of accuracy.
• Ability to multitask and work under pressure within a deadline-oriented environment.
• Comfort working independently as well as in a team environment, with a desire to take ownership of work.
• Strong client service skills, and an ability to communicate professionally with others.
• Bachelor’s degree, ideally in business, finance or a related field.

Benefits

The annual compensation for this role is $65,000. You’ll also receive meaningful equity, so you can share in our growth and success. We offer generous medical, dental, and vision coverage, a work-from-home stipend, parental leave, and plenty of paid time off to recharge.

Pay

$65,000 annually

Schedule

Full-time