Intern, IT Network/Systems Administration

Role Overview

H.I.G. Capital is seeking a Network/Systems Administration Intern to join our IT team in Coral Gables, FL. This is a part-time, six-month internship with the possibility of extension and is 100% onsite. The role operates within standard business hours (9:00 a.m. – 6:00 p.m.) and requires a minimum of 20 hours per week; we are happy to accommodate your academic schedule.

Role Responsibilities

• Determines root cause of IT related issues and troubleshoots providing technical expertise with accurate and timely solutions to ensure personnel satisfaction and productivity.
• Perform software and hardware installations as necessary.
• Troubleshoot wireless and wired networking issues.
• Provide first level support using networking tools.
• Software and Hardware deployment in an enterprise environment.
• Remote access IT assets to provide support or troubleshoot issues.
• Administer mobile device management.
• Update systems and network documentation.

Requirements & Qualifications

• Must be currently enrolled in a college degree program (Computer Science, Computer Information Systems, or similar degree highly preferred).
• The ideal candidate must possess a positive can-do attitude that thrives on meeting deadlines, a solid work ethic and a desire to learn as well as be part of a team.
• Excellent customer service skills.
• Developed problem solving skills including the ability to explain technical solutions to non-technical users.
• Strong understanding of Windows 10/11 desktop support and troubleshooting.
• Experience with Microsoft Office suite of products (Outlook, Excel, Word, PowerPoint, etc.).
• Strong analytical skills.
• Basic networking knowledge including DNS, DHCP, and TCP/IP protocols.