Intern-Healthcare Admin /Clinical Operations

Position Overview

The Intern is responsible for supporting departmental projects and daily operations while gaining practical experience in a healthcare environment. The intern will assist with administrative tasks, research projects, data collection, process improvement initiatives, and other assignments designed to provide exposure to healthcare operations and value-based care delivery. This position offers students the opportunity to develop professional skills, gain industry experience, and contribute to meaningful projects that support PonosCare's mission of improving healthcare access and outcomes.

Learning and Development

• Learn how to support departmental administrative and operational functions within a value-based healthcare organization.
• Contribute to special projects and continuous process improvement initiatives.
• Conduct research, gather information, and compile findings to support business and operational decision-making.
• Accurately enter, maintain, and report data while supporting departmental recordkeeping.
• Participate effectively in team meetings by contributing ideas, observations, and recommendations.
• Prepare professional presentations, reports, and project summaries for leadership and departmental use.
• Support member outreach, engagement, and care coordination activities, as assigned.
• Organize, maintain, and manage electronic and physical documents in accordance with organizational standards.
• Collaborate with interdisciplinary teams across multiple departments to support organizational initiatives.
• Maintain confidentiality while handling sensitive employee, patient, and organizational information in compliance with HIPAA and company policies.
• Prioritize assignments, manage multiple responsibilities, and complete work within established timelines.
• Build professional competencies by participating in training, mentoring, and career development opportunities throughout the internship.

Internship Outcomes

• Successfully complete and present an end-of-semester (or seasonal) capstone project that demonstrates innovation, process improvement, research findings, or operational recommendations applicable to their assigned department.
• Demonstrate mastery of the Learning and Development competencies established at the beginning of the internship through practical application and supervisor evaluation.
• Develop a comprehensive understanding of PonosCare's physician-led, value-based care model and its impact on improving member outcomes and reducing healthcare disparities.
• Demonstrate professional growth in communication, critical thinking, collaboration, accountability, and organizational effectiveness within a healthcare environment.
• Succeed in collaborating with interdisciplinary teams, gaining exposure to clinical, operational, administrative, and leadership functions across the organization.
• Apply knowledge gained throughout the internship to support operational excellence, quality improvement initiatives, and member-centered service delivery.
• Exhibit professionalism, integrity, confidentiality, and compliance with organizational policies, including HIPAA, privacy, and ethical standards.
• Build meaningful relationships with mentors and leadership while actively participating in coaching, feedback sessions, and professional development opportunities.
• Complete an Individual Professional Development Plan (IPDP) identifying career goals, strengths, growth opportunities, and a roadmap for continued professional advancement.
• Receive a formal end-of-internship performance evaluation that measures competency development, achievement of learning objectives, and overall program success.
• Become eligible for inclusion in the PonosCare Emerging Talent Pipeline, providing high-performing interns with priority consideration for future internships, part-time employment, clinical rotations, fellowships, or full-time career opportunities.

Qualifications and Education

• Currently enrolled in an accredited college or university pursuing an Associate, Bachelor's, Master's, or Doctoral degree (preferred).
• High School students for community service or work study programs.
• Preferred majors include: Healthcare Administration, Public Health Nursing, Social Work, Human Resources, Business Administration, Healthcare Informatics, Information Technology, Pharmacy, Communications, or related fields.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and time management skills.
• Ability to work independently and collaboratively in a team environment.
• Strong attention to detail and problem-solving skills.
• Interest in healthcare, value-based care, and population health preferred.

PonosCare Emerging Talent Recognition

• Certificate of Completion from PonosCare.
• Letter of Professional Recommendation (based on performance).
• Executive Leadership Recognition Capstone Project Presentation Opportunity.
• Eligibility for Future Employment Consideration through the PonosCare Emerging Talent Pipeline.
• Invitation to join the PonosCare ADP Network for future career opportunities and professional engagement.

EEO Statement

We are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. We believe inclusion strengthens our organization and enhances our ability to serve members and communities nationwide. We are committed to providing reasonable accommodation for qualified individuals with disabilities throughout the recruitment and employment process.