INTERMODAL BUSINESS COORDINATOR

About Us

U.S. Multimodal Group (USMMG) is a company specializing in comprehensive transportation and logistics solutions. It operates across various modes of transport including truckload and intermodal, offering seamless and integrated services for efficient and timely delivery of goods. USMMG coordinates and manages complex logistics operations, providing customized solutions to diverse client needs. Leveraging advanced technology, strategic planning, and a vast network of resources, USMMG optimizes supply chains, reduces operational costs, and enhances overall customer service in the transportation sector.

Job Summary

The Intermodal Business Coordinator's role is a traditional Intermodal front-line operations position established to manage customer Intermodal freight. This role works within a team-based environment and manages traffic movements from origin through delivery. The Intermodal Business Coordinator (IBC) must gain a complete understanding of customer processes, requirements, and business demands. They are responsible for establishing business relationships and communicating requirements to rail and drayage vendors, ensuring complete fulfillment of customer needs.

Key Responsibilities

• Process orders in Alliance operating system.
• Build relationships with rail, dray, and customers to meet customers' requirements.
• Manage customer business to ensure compliance with their requirements.
• Update the Alliance operating system with current shipment data daily.
• Ensure timely execution of pickup and delivery functions on each customer order.
• Resolve and communicate to the customer any problems or issues with shipments.
• Communicate to proper Alliance management any issues outside standard procedures and measurements.
• Train new members of the team on accounts handled as needed.

Qualifications

• Experience in intermodal freight handling, shipping operations, or freight forwarding.
• Bachelor’s degree in logistics, supply chain, business administration, or related field, preferred but not required.
• 1-2 years of industry experience.
• Able to work within a fast-paced environment while balancing multiple responsibilities.
• Able to handle conflict and provide insightful resolution with a mindset to prevent future issues.
• Honest, strong work ethic, resourceful, and possesses effective negotiation skills.
• High level of attention to detail.
• Strong time management skills.
• Critical thinking skills.
• Able to multi-task.
• Excellent communication skills both written and oral.
• High level of urgency and a strong desire to succeed.
• Proficient in computer skills.

What We Offer

• A competitive salary (based on experience).
• Competitive commission plan.
• Benefits include PTO, Paid Holidays, medical, dental, and vision options (other elections available).
• Company-paid Life Insurance and Long-term disability.
• Opportunities for career advancement and continued professional development.
• A dynamic, exciting, and mission-driven work environment.

Equal Opportunity Statement

U.S. Multimodal is an Equal Opportunity Employer and committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.