Intermodal & Truck Brokerage Account Coordinator

About the role

This role is an onsite opportunity in the Comstock Park, Michigan area. The Account Coordinator, supporting the Intermodal & Truck Brokerage Operations department, is responsible for coordinating daily freight movements across North America while delivering exceptional customer service to key customer accounts in a fast-paced and time-sensitive environment.

Primary Duties and Responsibilities

• Determine and secure the most profitable equipment type and/or transportation mode
• Schedule pickup and delivery appointments per customer requirements
• Procure and dispatch carriers
• Communicate with carriers, customers, and railroads
• Manage equipment pools
• Ensure loads are picked up, moving on schedule, and delivered on time
• Audit work orders
• Analyze reports to assist in properly managing customer freight
• Aid in the review and submission of customer pricing requests
• Support teammates and provide operational backup as needed
• Participate in an on-call rotation, including occasional evenings and weekends
• Promote and display Cornerstone’s Core Values:
• Integrity
• Honesty
• Respect
• Loyalty
• Maintain regular and reliable attendance
• Perform additional duties as assigned by leadership

Minimum Knowledge, Abilities and Skills Required

• Bachelor’s Degree in Business, Transportation, Logistics, or related field preferred but not required
• 3–5+ years of transportation, logistics, customer service, or related operational experience preferred
• Intermodal transportation experience preferred, but not required
• Cost management experience preferred, but not required
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building skills
• Ability to multitask and prioritize effectively under pressure
• Strong attention to detail and organizational skills
• Sense of urgency and ownership mentality
• Strong negotiation and problem-solving abilities
• Proficiency in Microsoft Office Suite and Outlook