Intermediate Supervisor, Southern District of New York

About the Role

The Intermediate Supervisor manages all government-facing coordination and contract execution, including supervision of security personnel, staffing oversight, and performance compliance. The role holds full authority for personnel decisions, maintains daily communication with the Contracting Officer's Representative (COR), ensures accountability of government property, and provides on-call support for emergencies.

Responsibilities

• Serve as the primary point of contact for the Government to discuss technical and security-related requirements through regular site visits to primary and sub-offices.
• Have the ability and authority to make decisions on behalf of the company, particularly on personnel-related issues.
• Supervise all Court Security Officers (CSOs) and Lead Court Security Officers (LCSOs) working under this contract.
• Be available to the Government on a 24-hour basis to ensure Contractor response in the event of an emergency or other exigent circumstance.
• Maintain daily contact with the COR to ensure adherence to the needs of the client/contract, with regards to manpower and hour usage.
• Receive and execute daily technical direction from the COR.
• Maintain and monitor all post-performance required by this contract and correct any issues or problems brought to your attention.
• Keep the COR informed about post coverage, potential problems, and actions taken to correct issues.
• Act on and report all Performance Service Violations (PSV) without hesitation or delay.
• Assure all Government-issued equipment and property is tracked, accounted for, and safeguarded until returned to the Government, in accordance with an approved property control system.
• Carry out all administrative tasks efficiently (timely, complete, and correct) without reliance on CSOs.
• Prohibited from performing duties as a CSO or LCSO and shall not be subject to the uniform, medical, or physical requirements stated in this contract.

Supervisory Responsibilities

The Intermediate Supervisor shall oversee and manage the security operations performed by Court Security Officers and Lead Court Security Officers.

Competencies

• Adaptability: Adapts to changes in the work environment; manages competing demands; adjusts approach or method to best fit the situation; deals with frequent change, delays, or unexpected events.
• Judgement: Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision-making; makes timely decisions.
• Managing People: Includes staff in planning and decision-making; takes responsibility for subordinates' activities; provides regular performance feedback; develops subordinates' skills; solicits and applies customer feedback; fosters quality focus; improves processes and services.
• Professionalism: Approaches others tactfully; reacts well under pressure; treats others with respect; accepts responsibility for own actions; follows through on commitments.
• Oral Communication: Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively.
• Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; shares expertise with others.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information; develops alternative solutions; uses reason even when dealing with emotional topics.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; meets commitments.
• Interpersonal Skills: Focuses on solving conflict; maintains confidentiality; listens without interrupting; keeps emotions under control; remains open to others' ideas.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; builds positive team spirit.
• Diversity: Demonstrates knowledge of EEO policy; shows respect for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
• Ethics: Treats people with respect; keeps commitments; inspires trust; works with integrity; upholds organizational values.
• Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Safety and Security: Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions.
• Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability: Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time.

Qualifications

• High school diploma or general education degree (GED).
• At least three calendar years of verifiable experience as a certified law enforcement officer with general arrest authority.
• Five years of supervisory and/or management experience with projects similar in size and scope to this contract.

Skills

• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos in English; speak effectively before groups; read and interpret documents such as safety rules, operating policies, and procedure manuals.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables.
• Computer Skills: Knowledge of Internet programs, Word Processing software, and other required software.

Certificates, Licenses, Registrations

• Current/valid state driver's license.
• Completion or graduation from a certified Federal, state, county, local, or military law enforcement training academy (certification required as proof).

Other Qualifications

• Must be at least 21 years of age.
• Must pass a pre-employment drug screen and criminal background check.
• Must have a valid driver's license from state of residency and a safe driving record for the past five years.
• Must receive clearance from the Department of Justice.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Regularly required to talk or hear.
• Frequently required to stand, walk, sit, and use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, ability to adjust focus, and ability to see and distinguish basic colors.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• The noise level in the work environment is usually moderate.

Pay

$125,000—$135,000 USD

Benefits

We offer unique and generous benefits, as well as opportunities for career growth, including:

• Benefits for all employees, from executive managers to administrative support to security professionals.
• Opportunities for career growth within one of the nation's most dynamic and fastest-growing security companies.