Intermediate Supervisor, District of Idaho

About the role

The Intermediate Supervisor manages all government-facing coordination and contract execution, including supervision of security personnel, staffing oversight, and performance compliance. The role holds full authority for personnel decisions, maintains daily communication with the Contracting Officer’s Representative (COR), ensures accountability of government property, and provides on-call support for emergencies.

Responsibilities

• Serve as the primary point of contact for the Government to discuss technical and security-related requirements through regular site visits to primary and sub-offices.
• Have the ability and authority to make decisions on behalf of the company, particularly on personnel-related issues.
• Supervise all Court Security Officers (CSOs) and Lead Court Security Officers (LCSOs) working under this contract.
• Be available to the Government on a 24-hour basis to ensure Contractor response in the event of an emergency or other exigent circumstance.
• Maintain daily contact with the COR to ensure adherence to the needs of the client/contract, with regards to manpower and hour usage.
• Receive and execute daily technical direction from the COR.
• Maintain and monitor all post-performance required by this contract and correct any issues or problems brought to your attention.
• Keep the COR informed about post coverage, potential problems, and actions taken to correct issues.
• Act on and report all Performance Service Violations (PSV) without hesitation or delay.
• Assure all Government-issued equipment and property is tracked, accounted for, and safeguarded until returned to the Government.
• Carry out all administrative tasks efficiently (timely, complete, and correct) without reliance on CSOs.
• Oversee and manage the security operations performed by CSOs and LCSOs.

Competencies

• Adaptability: Adapts to changes in the work environment; manages competing demands; adjusts approach to fit the situation; deals with frequent change, delays, or unexpected events.
• Judgement: Displays willingness to make decisions; exhibits sound and accurate judgement; supports reasoning for decisions; includes appropriate people in decision-making; makes timely decisions.
• Managing People: Includes staff in planning and decision-making; takes responsibility for subordinates' activities; provides regular performance feedback; develops subordinates' skills; solicits and applies customer feedback.
• Professionalism: Approaches others tactfully; reacts well under pressure; treats others with respect; accepts responsibility for own actions; follows through on commitments.
• Oral Communication: Speaks clearly and persuasively; listens and seeks clarification; responds well to questions; demonstrates group presentation skills.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively.
• Technical Skills: Assesses strengths and weaknesses; pursues training and development; shares expertise with others.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information; develops alternative solutions; works well in group problem-solving.
• Customer Service: Manages difficult customer situations; responds promptly to needs; solicits feedback to improve service; meets commitments.
• Interpersonal Skills: Focuses on solving conflict; maintains confidentiality; listens without interrupting; keeps emotions under control.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity; gives and welcomes feedback; builds team spirit; supports team efforts.
• Diversity: Demonstrates knowledge of EEO policy; shows respect for cultural differences; educates others on diversity; promotes a harassment-free environment.
• Ethics: Treats people with respect; keeps commitments; works with integrity; upholds organizational values.
• Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organizational goals.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve; applies feedback to improve performance.
• Safety and Security: Observes safety procedures; reports unsafe conditions; uses equipment properly.
• Attendance/Punctuality: Consistently at work and on time; ensures responsibilities are covered when absent.
• Dependability: Follows instructions; responds to management direction; keeps commitments; completes tasks on time.

Requirements

• High school diploma or GED.
• At least three years of verifiable experience as a certified law enforcement officer with general arrest authority.
• Five years of supervisory and/or management experience with projects similar in size and scope to this contract.
• Ability to read, comprehend, and interpret documents such as safety rules, operating policies, and procedure manuals.
• Ability to speak effectively before groups of customers or employees.
• Basic mathematical skills (addition, subtraction, multiplication, division).
• Ability to apply common sense to carry out instructions and deal with problems involving concrete variables.
• Knowledge of internet programs, word processing software, and other required software.
• Current/valid state driver’s license.
• At least 21 years of age.
• Ability to pass a pre-employment drug screen and criminal background check.
• Safe driving record for the past five years.
• Clearance from the Department of Justice.
• Completion of a certified Federal, state, county, local, or military law enforcement training academy (certification required).

Physical Demands

• Regularly required to talk or hear.
• Frequently required to stand, walk, sit, and use hands to handle or feel.
• Occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities include close vision, distance vision, depth perception, ability to adjust focus, and ability to distinguish basic colors.

Work Environment

The work environment is usually moderate in noise level.

Pay

$107,000—$108,500 USD

Benefits

Unique and generous benefits for all employees, including opportunities for career growth.