District Supervisor

About the Role

The District Supervisor is the multi-unit manager on the front lines of our business, reporting to the State Vice President Operations with a portfolio of six to ten branch Managers under direct supervision. Supervisors work closely with Branch Managers to achieve district goals, including sales and profit objectives, client service, compliance, human capital investment and retention, and workforce excellence.

Responsibilities

• Enhances branch profitability, control, and growth through effective leadership.
• Works with executive leadership to formulate and execute strategic plans.
• Assesses branch needs, market conditions, and competitive landscape.
• Identifies strategies to maximize sales and profits.
• Critically analyzes data and translates that into a plan of action.
• Challenges and motivates Team Members in an atmosphere of mutual respect, while establishing expectations, setting standards, and providing timely, effective feedback.
• Communicates company, district, and branch initiatives to Team Members.
• Directs Branch Managers and personnel in setting and accomplishing collection goals and ensures compliance with the FDCPA (Fair Debt Collection Practices Act).
• Trains Branch Managers and personnel and monitors strict compliance with UDAAP (Unfair or Deceptive Acts or Practices).
• Audits branch compliance with all company policies and procedures as well as state and federal guidelines, laws, and practices.
• Directly selects, trains, and manages the performance of branch managers.
• Provides highly visible and active guidance to all Team Members in the district.
• Creates a positive, performance-driven work environment where Team Members are valued and their professional development is a priority.
• Develops and mentors Team Members while creating succession plans for the district.
• Builds a culture of inclusiveness and fairness.
• Completes district administrative activities such as weekly reports.
• Counsels and provides guidance to branch managers to achieve operational objectives, including communication of appropriate company policies and procedures.
• Fosters an environment where high levels of integrity and ethics are standard.
• Leads by continually modeling ethical business practices.

Requirements

• High School Diploma or Equivalent.
• Minimum of 7 years’ experience in the consumer finance industry.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
• Must pass drug screen, criminal, and credit background checks.

Preferred Qualifications

• Bachelor’s degree from an accredited institution.
• Willingness to relocate for career advancement.

Skills

• Excellent knowledge of the consumer finance industry.
• Strong leadership qualities.
• Passionate about excellence.
• Above-average communication skills.
• Customer service-oriented with the ability to relate well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
• Ability to remain calm under pressure.
• Proven ability to multi-task and organize effectively.
• High degree of integrity.
• Sales mentality.
• High degree of self-confidence and interpersonal assertiveness.

Working Conditions

This position primarily works in different on-site Branch offices and spends approximately 25% of the time driving to locations.