Interim Lead Dental Front Office Receptionist

Responsibilities

• Greets, welcomes, and assists all clients in the waiting room, helps clients with appointments, and each client in advance of expected wait times.
• Maintains a professional demeanor and answers inquiries regarding general clinic information.
• Utilizes customer service skills by answering incoming calls, make appointments, routes calls, and provides information to the caller as needed.
• Calls clients to confirm next-day appointments and processes cancellations or reschedules.
• Processes walk-in requests for appointments according to established procedures.
• Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
• Accurately enters and confirms billing and demographic data in EPIC for all clients during check-in process, capturing vital demographic data and authorized signatures.
• Verifies timelines of arrival, collects new patient private pay deposits. Clearly documents on the superbill.
• Prepares charts and superbills for appointments for both new and established clients in advance.
• Handles patient payments and responsible for accurate reconciliation of receipts and charges.
• Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
• Informs appropriate staff as needed for repairs or maintenance.
• Schedules and maintains appointments in the EPIC System including phone requests for appointments transferred from other employees and during client discharge.
• While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.
• Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
• Calls patients to make follow-up appointments or mail out letters per providers request to follow-up.
• Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.
• Handles patient complaints.

Qualifications

• High School Diploma or Equivalent (GED) required.
• Completion of college coursework preferred.
• Experience with EPIC Electronic Health Records preferred.
• Basic knowledge of Microsoft Office products including; Excel, Word, and PowerPoint.
• Spanish fluency required.
• Word processing skills at a minimum of 45 wpm.
• Excellent customer service experience.
• Demonstrated ability to communicate effectively and professionally.
• Requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.
• Demonstrated ability to handle multiple, competing and varied tasks and manage the flow of work successfully.
• Ability to prioritize assignments/patients as needed.
• Ability to represent the Clinic in as very professional manner to the public and within the organization well with individuals at all levels of authority.
• Ability to handle personnel issues with confidentiality, tact and sensitivity.
• Demonstrated ability to perform according to standard business practices including postal electronic mailing, faxing and filing.
• Excellent, professional interpersonal and telephone skills.
• Willing to work weekends as needed.