Dental Front Office Receptionist

About the role

Lake Havasu Dentistry is a premier American Dental Companies partner located at 1971 McCulloch Blvd N, Lake Havasu City, AZ. They are committed to providing a world-class patient experience and offer a range of advanced dental services including implants, cosmetic dentistry, and sedation dentistry.

Responsibilities

• Patient Welcome & Check-In/Out: Greet patients warmly, manage digital patient forms, minimize wait times, and create an exceptional first and last impression.
• High-Volume Phone & Schedule Management: Answer incoming calls efficiently, handle patient inquiries, and strategically schedule and confirm appointments to optimize daily doctor and hygiene production.
• Treatment Coordinating Support: Present treatment plans seamlessly, answer basic scheduling questions, and conduct timely post-op calls to ensure top-tier clinical follow-through.
• Insurance Verification & Claims: Run detailed, proactive insurance coverage checks prior to patient visits to ensure transparent pricing estimates and maximize patient benefits. Prepare, submit, and track dental claims.
• Financial Operations: Manage Accounts Receivable (AR), process patient payments, collect co-pays chairside/at checkout, handle billing inquiries, and assist with daily financial balancing.

Requirements

• Experience: 1-2 years of experience working in a dental front office environment is highly preferred.
• Insurance Savvy: Proven familiarity with dental insurance verification, tracking claims, and navigating insurance portals is a massive plus.
• Fast-Paced Excellence: You thrive in a busy, multi-provider office setup, possess strong problem-solving skills, and can pivot quickly without losing your attention to detail.
• Communication Superpower: You have a positive, professional, and empathetic phone presence, and you love working collaboratively with both the clinical and front office teams.
• Tech-Fluent: Strong computer skills; experience with mainstream dental practice management software (such as Dentrix) is highly advantageous.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills, including proficiency with Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.

Skills

• Strong customer service skills.
• Proficiency in dental insurance verification and claim submission.
• Effective time management and organizational skills.
• Ability to work independently and as part of a team.

Benefits

Standard Comprehensive Package (Medical, Dental, Vision, Paid Time Off, Retirement)

Pay

$20.00 - $24.00/hour (Based on Experience) + Monthly Team Performance Bonus!

Schedule

Monday - Friday, 8:15 AM - 5:30 PM