Dental Front Desk Receptionist

Job Duties

• Provides prompt, informative, and professional customer service to visitors, patients, and staff.
• Ensures timely, accurate, and secure registration of patients.
• Assists the dentist when needed.
• Handles telephone calls, both inbound and outbound, to schedule, confirm, and follow up on appointments.
• Works with Lighthouse Texting service to enter patients and schedule properly.
• Registers patients for appointments and takes the necessary documentation for accurate billing.
• Verifies and enters insurance information.
• Completes prior authorization process for Medicaid and other insurance companies.
• Computerizes billing of Medicaid and third party payers.
• Informs patients of OneWorld’s billing and collection policies.
• Executes the sliding fee scale and informs patients of the scale accurately.
• Establishes agreed-upon payment plans when policy requirements can be met, under supervision of the Dental Operations Manager.
• Works with patients to collect payment of services prior to the execution of treatment plans.
• Accepts and records fees, issues receipts as appropriate.
• Reconciles monies received to appointments and delivers daily receipts to safe.
• Posts patient payments to patient accounts.
• Works directly with the dentist and patients once treatment plan has been established.